Consona CRM and Onyx, Xactly and WageWorks, BlackBerry and CRM, New and SmartBPM Suite, SalesLogistix and

David Sims : First Coffee
David Sims
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Consona CRM and Onyx, Xactly and WageWorks, BlackBerry and CRM, New and SmartBPM Suite, SalesLogistix and

The news as of the first coffee this morning, and the music is Rod Stewart's stone cold classic album, Every Picture Tells A Story. Just never gets old.

Leicester, U.K.-based has released ready-to-use products templates for its subscription-based hosted digital workplace. The business functions include project and customer management, HR management, marketing management and support services.

The service also features what company officials call "substantially enhanced" WorkSmart Web Databases, providing an way to design, build and deploy further custom products for their business processes and information sharing. was designed to minimize costs and deployment issues with a functional, ready-to-use digital workplace aimed at distributed teams.

With this release, provides a tool delivering "unlimited sites with user defined structures, complex user access permissions, and multiple Web databases," company officials say. Each database and its multiple views can be populated and modified on the fly through the front end using a spreadsheet-like interface.

The data can be imported and exported from and to standard formats. The expense and effort of installing desktop-based boxed applications is eliminated, together with the whirlwind of e-mails which accompanies the chaotic upload and download of multiple versions of spreadsheets, databases and other documents.

Jacques Fade, Head of Communications at Designlinks International, the developers of, says the product's SAAS model "provides the benefits of an integrated digital workplace in a zero up-front investment context for as little as $7 per user per month." A 21 day free trial of the service is available at

Pegasystems Inc., a Business Process Management vendor, has announced the latest version of its SmartBPM Suite for organizations to improve customer service.

This release marks "a new standard" for speeding BPM initiatives across lines of business, company officials say, and comes on the heels of a survey released last month, cited by Pegasystems officials, showing "productivity gains of five times or more for organizations using SmartBPM compared to traditional Java development approaches."

This latest version, the Pegasystems' SmartBPM Suite version 5.3, includes more than 40 changes. New localization capabilities and encryption-based security are geared towards multi-national organizations, while "rule-driven research, fine-grained versioning, automated testing and rapid deployment enhancements" are being pitched for customers to capitalize on opportunities in real-time.

The new version includes Fast Localization with a new wizard-based accelerator, to let businesses localize their SmartBPM application for different language locales -- all without coding or language resource kits. There's also a Unit Test Manager, permitting "easier and more frequent regression testing of SmartBPM applications." It lets business architects and solution designers automatically collect and manage test case data to confirm the ongoing integrity of their application, for instance.

Other notable new features include a new library of process flow notation stencils, including BPMN; support of the new Predictive Execution Optimizer for advanced predictive analytics; support of the IDS Scheer ARIS modeling environment; and support of extensions and plug-ins available on Pega Exchange.

SalesLogistix, an implementer of CRM applications, has announced the availability of its ChangeControl application on's AppExchange. Built on the Salesforce Platform, the ChangeControl application lets users submit and track system change requests and helps system administrators in multiple locations coordinate their effort through workflows and approval cycles.

ChangeControl requires no external code or hardware. It can be installed in minutes, and stores all its data within the customer's Salesforce application.

"We're happy to see innovators large and small create plug-ins and applications on the Salesforce Platform and make them available on the AppExchange," said George Hu, Chief Marketing Officer,

Consona CRM, a vendor of customer management products, has announced that Charleston-based South Carolina Federal Credit Union, one of the largest credit unions in the United States, has selected Onyx CRM to be its go-forward "member relationship management" product across 23 branches.

As a community-chartered credit union with more than $1 billion in assets, South Carolina Federal supports more than 148,000 members, who own and belong to the nonprofit financial cooperative. According to Bonnie Ciuffo, CIO for South Carolina Federal, "the Onyx team 'had us at hello.'"

"The financial services industry has always been a key competency for Onyx CRM, with nearly 25 percent of our user base falling within this industry," said Tim Hines, vice president of product management for Consona CRM.

South Carolina Federal plans to implement the sales, service and marketing functionality within Onyx CRM v6.0. As part of the implementation, South Carolina Federal will build integrations between Onyx CRM, and several of the organization's existing business systems, including the company's Nortel telephony system.

South Carolina Federal's use of Onyx will center around a comprehensive member profile, which will capture, record and synthesize critical member data, including financial accounts, personal relationships, service cases, and sale opportunities.

RIM has announced the BlackBerry 8820 smartphone. Company officials say the BlackBerry wireless platform gives customers the capability to deploy a variety of applications, including CRM, sales force automation, field services, business intelligence and supply chain management.

Featuring RIM's thinnest smartphone design with a full and highly tactile QWERTY keyboard, large and bright display (320 x 240), user-friendly trackball navigation system and good voice and data functionality, the BlackBerry 8820 also includes built-in GPS, RIM's latest media player enhancements, and a microSD / microSDHC (microSD High Capacity) expandable memory slot that can support current and future generations of microSD memory cards up to 32GB.

The BlackBerry 8820 can operate with BlackBerry Internet Service, giving users the ability to manage up to 10 supported personal and corporate e-mail accounts, as well as BlackBerry Enterprise Server, enabling advanced security and IT administration features within IBM Lotus Domino, Microsoft Exchange and Novell GroupWise.

Xactly Corporation has announced that WageWorks, a vendor of spending accounts for health and dependent care and commuting, has implemented Xactly Incent to automate sales compensation management for its direct sales force. Replacing a manual system reliant on spreadsheets, Xactly Incent lets WageWorks manage its compensation plans and drive more effective and profitable sales behaviors.

"Xactly Incent gives us the sales data visibility, payout accuracy and compensation plan modeling capabilities we lacked in the past, and has enabled us to establish a fast, repeatable and scalable compensation management process," said Morgan Norman, WageWorks vice president of sales. "We selected Xactly for its deep domain expertise, flexible on-demand model and integration with's CRM application."

The company recently expanded from 250 to over 750 employees serving more than 1,500 customers. With Xactly Incent, WageWorks' sales representatives and managers now see at a glance where they stand versus plan at any point, how payouts are calculated, and where best to focus their sales efforts for maximum return.

WageWorks has integrated its Xactly Incent and existing CRM implementations for complete visibility into sales-related information.

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