CDC Buys Catalyst, Microsoft CRM, InfoStreet's StreetSmart, Interactive Intelligence, BMMsoft Data Warehouse Study

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CDC Buys Catalyst, Microsoft CRM, InfoStreet's StreetSmart, Interactive Intelligence, BMMsoft Data Warehouse Study

The news as of the second cup of coffee this morning, and the music is Rev. Gary Davis's Say No To The Devil, great country blues:

CDC Software, a wholly owned subsidiary of CDC Corporation and a vendor of CRM and other industry-specific enterprise software applications and business services, has announced that it has entered into a definitive agreement to acquire Milwaukee-based Catalyst International, a vendor of supply chain execution products and services.

With approximate annual revenues of $35 million, the acquisition of Catalyst is expected to be immediately accretive to CDC Software upon completion of the acquisition.

Catalyst's software products and services are "highly complementary" to CDC Software's IMI Supply Chain product line, CDC officials said, and the company's CDC Global Services operations. The IMI suite of supply chain products supports fulfillment in multi-company, multi-site and multi-channel environments.

After completion of the acquisition, the Catalyst SAP practice business segment is expected to be merged into CDC Global Services, which provides consulting and outsourcing services across a variety of technologies and industries.

"This acquisition will expand our global supply chain offerings and base of blue-chip customers, and at the same time, strengthen our CDC Global Services offerings by adding significant expertise and resources in large-scale supply chain execution," said Eric Musser, CEO of CDC Software.

Musser added that "the Catalyst International SAP logistics consulting practice will extend our strategy of building services practices across key areas of the ERP application space."

InfoStreet, a SaaS vendor of StreetSmart, a suite including CRM and other Web-based, IT, Productivity and Groupware oriented software applications, has rolled out its latest enhancements which include an Asynchronous JavaScript and XML interface.

Company officials say the new interface will provide users with "a marked improvement in speed and a more streamlined user experience." Company officials gave such examples as "suggestion boxes will automatically narrow down users' searches as they type, inbound e-mail automatically populates mail Inboxes based on user-specified intervals, navigation and management of e-mail folders have also been enhanced as part of the AJAX upgrade." Visual enhancements have been implemented.

InfoStreet will offer these StreetSmart upgrades at no additional charge to its customers. Siamak Farah, CEO for InfoStreet, called the AJAX addition "just the first of several enhancements that our customers will see for this year, moving us one step closer to our mission of having all software run as a service, delivered via the Internet."

Capital Card Services Inc., a servicer of more than 500,000 MasterCard and Visa accounts for institutions nationwide, has selected IP-based business communications software from CRM vendor Interactive Intelligence.

The deployment, which is expected to be complete by March 2008, will replace Capital's existing PBX and dialing systems enterprise-wide. The company selected the Interactive Intelligence software to consolidate disparate communications applications onto a single platform, according to Capital's CEO and president, Jeff Aegerter.

"When we began looking for a new system we had already decided to migrate to a voice over IP network to help us increase operational efficiencies, such as more quickly rolling out distributed sites," Aegerter said. "The problem was that we were still faced with purchasing separate applications running on separate servers, even with vendors that claimed a 'single' product."

Capital plans to use the Interactive Intelligence software, called Customer Interaction Center, to support both its business users and contact center agents located at its headquarters in Sioux Falls and a remote office in nearby Brookings, South Dakota.

In addition to using the software for session initiation protocol-based IP switching, interactive voice response, and automatic call distribution, Capital plans to deploy modules for outbound dialing, call and screen recording, network-based pre- and post-call routing, and workforce management.

Capital plans to open an additional office later next year that will also be supported by the Interactive Intelligence software.

BMMsoft has announced the publishing of an independent study by InfoSizing certifying the BMMsoft DataFusion application, SybaseIQ analytics server, Sun SPARC Enterprise M9000 server running the Solaris 10 Operating System and Sun StorageTek 6540 arrays, as the World's Largest Data Warehouse at Sun's Enterprise Technology Center in Menlo Park.

"The DataFusion software provides the ability to manage structured and unstructured data within one database, enabling incremental business intelligence in the areas of CRM, eDiscovery, fraud or compliance never before possible," BMMsoft officials said.

The certification involved loading fully-indexed transactions, full-text searchable e-mails and documents in a data warehouse solution at the rate of 250 billion transactions, 150 million documents and 50 million e-mails per day. The daily total was an impressive 30 TB of data.

Due to the combined storage efficiency of the DataFusion platform and the Sybase IQ analytics server, the test required only ~250TB of high-density disk storage or a 85 percent reduction in storage size, cost and power.

"Compare this result to conventional solutions that require over 1.5 PB of fast storage for similar performance," BMMsoft officials said: "A 90 percent reduction in power usage represents an equal reduction in CO2 pollution and equates to over 30 million pounds of CO2 saved over a 3-year life span of the system."

The BMMsoft DataFusion application and the Sybase IQ analytics server, with a combination of 6 trillion trading transactions, e-mails and documents, show real-time performance with sub-second responses to standard queries ("pin-point" cross-search of emails and transactions) and sub-5-second responses for complicated real-time analysis.

EwingCole, a design firm, has selected Microsoft Dynamics AX 4.0, Professional Services for Microsoft Dynamics AX and Microsoft Dynamics CRM 3.0 as "the foundation for driving its project management initiatives across the company," EwingCole officials say:

"EwingCole will use the platform to bring together its data into a single integrated system to improve client service, better manage project-related information and processes, and easily adapt its technology infrastructure to changing business needs."

Professional Services for Microsoft Dynamics AX is expected to allow EwingCole employees to access up-to-the-minute project data across the enterprise, giving them the ability to respond to clients quicker than they were previously able to.

"Microsoft's integrated technology will provide the end-to-end project management, accounting, document management and business development solutions we need to provide our clients with the highest quality service," said John Gerbner, president of EwingCole.

EwingCole employees will also be able to access data and information via the familiar Microsoft Office system user interface available through Microsoft Dynamics Client for Microsoft Office and SharePoint Server.

This ability to access data through one screen rather than navigating through several applications to find relevant information, EwingCole officials thought, would help increase employee productivity.

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