CRM Partnership for Oracle EMEA, Microsoft and Mancon, CDC Buys Aussie CRM, Kintera Results, Allin Results, Amdocs and Vodafone, Salesforce Gets Phished

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CRM Partnership for Oracle EMEA, Microsoft and Mancon, CDC Buys Aussie CRM, Kintera Results, Allin Results, Amdocs and Vodafone, Salesforce Gets Phished

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Microsoft has announced that Management Consulting, a service provider for government agencies around the world, has selected Microsoft Dynamics NAV to replace its multiple product and service sales systems and eliminate duplicate data entry.

Mancon sells logistics, professional, technical and administrative support services to the U.S. Department of Defense, other federal and state government agencies, and industry customers. Headquartered in Virginia Beach, Mancon has worked with governments and businesses in the Azores Islands, Bahrain, Guam, Italy, Japan and Spain.

Microsoft Dynamics NAV will supplant Mancon's multiple legacy systems, which have become outdated and obsolete, Mancon officials say. The company had been operating three systems -- one to manage its products business and two for services operations.

Mancon President Rick Clarke wanted one integrated product to support both product and services sales. Mancon also needed a product designed to meet the specific requirements faced by companies that service the federal government.

One advantage Mancon sees is simple stress relief -- "company managers reported that the extra work required by the previous system to close the books each month and ensure all systems were balanced was causing stress and the anxiety, hurting morale and straining working relationships," officials say.

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CDC continues buying up Australian CRM companies -- industry observer Nadia Cameron has reported that CRM vendor CDC Software has purchased Australian Microsoft CRM specialist, Snapdragon Consulting, CDC's third such buy in 2007.

Snapdragon "will become a subset of CDC's local consulting subsidiary, Praxa," Cameron says, reporting that CDC Chairman, John Clough said Snapdragon's Microsoft CRM expertise would give it a much-needed boost in that market.

"As part of the acquisition, Snapdragon founder and managing director, Guy Riddle, will stay on as general manager of the business and assist Praxa's national operations," Cameron says, adding that "Snapdragon's 12 staff have been retained and are moving into Praxa's Sydney and Melbourne offices."

The Snapdragon acquisition comes four months after CDC Software acquired Queensland-based integrator, PlanTec, Cameron says: "At that time, Clough said it was looking to grow Praxa's local revenues from $60 million up to $200 million. It also acquired South Australia-based Vectra Corporation earlier this year."

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Kintera, which sells software as a service for nonprofits, today reported financial results for its third quarter ended Sept. 30, 2007. Revenue for the third quarter 2007 was $11.9 million, compared to $10.1 million from the same period last year. Third quarter revenue met the guidance provided during last quarter's financial results call.

On a GAAP basis, net loss for the quarter was $1.7 million, or $0.04 per diluted share, which is an improvement of 80 percent or $0.19 per diluted share, compared with a net loss of $8.2 million, or $0.23 per diluted share, for the same period last year.

Kintera's earnings before interest, taxes, depreciation, amortization, stock-based compensation expense and restructuring charges was $47,000, compared to a loss of $5.6 million for the same period last year. The company reached its goal of achieving quarterly adjusted EBITDA breakeven in the second half of 2007.

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Allin Corporation, a Microsoft Gold Certified technology consulting company, has reported results for the three months and nine months ended September 30, 2007.

For the three-month and nine-month periods ended September 30, 2007, revenue was $5.7 million and $18.6 million, respectively, compared to $4.4 million and $15.0 million for the three-month and nine-month periods ended September 30, 2006.

The company recorded net income attributable to common shareholders in the amount of $838,000 ($0.07 per share-diluted) and $1.3 million ($0.12 per share-diluted) for the three-month and nine-month periods ended September 30, 2007, respectively, compared to a net loss attributable to common shareholders of $360,000 ($0.05 per share) and net income attributable to common shareholders of $263,000 ($0.03 per share- diluted) for the three-month and nine-month periods ended September 30, 2006, respectively.

Rich Talarico, Allin's CEO, said the firm's deployment and integration efforts around Microsoft SharePoint and CRM have been "strong," and that they're "just beginning to see increased demand for technology infrastructure services around Exchange 2007."

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CRM and billing services vendor Amdocs and Vodafone have signed a long-term global framework agreement, Yedioth Ahronoth has reported.

Amdocs and the Vodafone Group have been collaborating on numerous voice and data billing, CRM and mediation projects since 1995. The new global framework agreement specifies service levels, pricing and a legal framework for all future projects between Amdocs and Vodafone companies worldwide.

The agreement is considered a significant milestone by officials of both firms. "With a streamlined integrated customer management approach, Vodafone will be able to further differentiate its brand, and grow stronger, more profitable customer relationships," said Eli Gelman, Executive Vice President of Amdocs.

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Info services vendor Experian has joined a new marketing partner program, the Oracle Marketing Ecosystem Partnership for Marketing Agencies. It will see Experian's Integrated Marketing division and Oracle collaborating on Oracle customer relationship (CRM) solutions for clients in EMEA.

Experian officials say combining Oracle's technology with its marketing data, campaign execution software and single customer view technology will give their clients "greater levels of data insight from their CRM programs."

John Sharman, Sales Partner for Experian's Integrated Marketing division, said the program will enable "new marketing capabilities to Oracle CRM clients" in EMEA.

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