CRM's CGS in Romania, MaxPro ERP in Saudi, Eloqua Integrates Oracle Siebel CRM, Parature SaaS White Paper, CIBER and Oracle

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

CRM's CGS in Romania, MaxPro ERP in Saudi, Eloqua Integrates Oracle Siebel CRM, Parature SaaS White Paper, CIBER and Oracle

The news as of the first coffee this morning, and the music is Led Zeppelin, in honor of iTunes finally getting the Zep catalogue. Of course it took them so long First Coffee had already purchased the essential Zeppelin on CD or downloaded it for free from Limewire. I did purchase "Gallows Pole" to mark the occasion. Wonder how many millions of dollars they lost, though:

InfoVision Consultants have announced the signing of contract with EniRepSa Gas Limited in Al Khobar, Saudi Arabia, for implementing MaxPro ERP software for human capital management and payroll management.

In the first phase, EniRepSa will use the standard version and in second phase the advance modules having Recruitment Management System, Training Management System and Key Performance Indicators System to measure performance will be integrated with standard version.

The selection of ICON MaxPro ERP was made after "rigorous review of the functionalities and features offered by the software and HR best practices already available in system," according to InfoVision officials.

Mustaqeem Sheikh, General Manager for ICON, uses a word new to First Coffee when he says "Glocalization is our strength. We believe our approach to introduce global best practices with local implementation ensure that almost all our implementations for ERP and CRM are successful."

One consideration for EniRepSa Gas Limited is the shortest possible time for setup, trainings, implementation -- "just one month to start generating first payroll from system and managing company wide human resource," InfoVision officials say.

CRM vendor Computer Generated Solutions, a vendor of software, IT services and outsourcing, has announced its expanded presence in Romania and the inauguration of its European headquarters, a wholly-owned subsidiary, Computer Generated Solutions Europe, S.R.L. (CGS Europe).

The expansion comes on the heels of the company's first year anniversary of its Romanian call center acquisition, CGS Romania (formerly EasyCall), completed in October 2006.

"We're pleased to announce our decision to open our European headquarters in Romania following the success we have had since our acquisition of CGS Romania," said Phil Friedman, President and CEO. "We believe that the CGS Europe Software Development Center located at our new European Headquarters in Romania will be a key driver to further success."

Friedman said CGS' call center and outsourcing experience in Romania, "coupled with our global, multi-shore experience in software development, underscores our commitment."

Florin Chiutu was appointed to the CGS Management team as General Manager of CGS Europe and the new operations at the Software Development Center. Chuitu has experience in developing technical development services across multiple platforms including Microsoft .NET, IBM, Oracle and Sun.

"Romania and the European community offer an opportunity for continued strategic growth in supporting our existing multinational clients, as well as for new offshore and outsourcing opportunities worldwide," Chiutu said.

CGS Europe and its new Software Development Center will initially focus on client-server applications and component software development for business applications including Microsoft Dynamics AX among others.

Eloqua Corporation, a vendor of automated demand generation applications and expertise for business-to-business marketers, has announced that it has developed integration points between Eloqua Conversion Suite and Oracle's Siebel CRM On Demand.

Eloqua and Oracle have tested these integration points that will help enable companies to get hosted, demand generation and lead management system integrated with Siebel CRM On Demand.

As a Certified Partner in the Oracle PartnerNetwork and member of the Oracle CRM On Demand Go To Market Initiative, Eloqua is one of the first partners working with the Siebel CRM On Demand product management and engineering teams to deliver an integrated, seamless, combined product.

The result, Eloqua officials say, will help customers close the loop between sales and marketing by providing their sales force with real-time marketing information on prospects available from within their Siebel CRM On Demand application.

Marketers using the combined product can maximize lead conversion, automate marketing processes and analyze campaign results. "Customers are looking for improved controls and greater visibility into their marketing program," said Joe Payne, CEO, Eloqua.

Parature, a vendor of on-demand customer support and help desk software, has announced the release of a free white paper offering customer support professionals insight on the Software-as-a-Service (SaaS) model versus implementing software on-site. The paper, titled "10 Reasons to Get Your Support Software as a Service" is available online at

Providing customers with superior customer support is often an invariable challenge within many organizations. "Taking advantage of the many benefits that the on-demand support model can provide helps to facilitate and ensure optimal performance within organizations, allowing them to provide their customers with the quality of service they demand," Parature officials say.

The SaaS model empowers every company, independent of size, with the ability to better compete within their space, company officials believe: "Perceived barriers that once kept many organizations hesitant to explore the on-demand model are rapidly dissipating. The white paper explores the top reasons companies cite for opting to get their CRM functionality on-demand rather than implementing software in-house."

CIBER Enterprise Solutions, a division of CIBER, Inc., has announced the implementation of Oracle Business Intelligence Suite Enterprise Edition for Burns & McDonnell, an international architecture and engineering firm based in Kansas City.

To manage its projects, Burns & McDonnell uses three project management information technology applications to keep track of scheduling, budget, and resource details. To manage its back office activities, such as accounts payable and receivable and purchasing activities, the firm uses the Oracle E-Business Suite -- including Oracle Financial Management, Oracle Projects, and Oracle Supply Chain Management.

The firm wanted to enhance the process of obtaining detailed reports about the schedules, budgets, and resources for each project to make strategic plans and forecasts. Prior to the implementation of the Oracle enterprise BI suite, Burns & McDonnell would send requests to the firm's IT Department to create special reports to compile data from multiple systems.

They tried numerous other products, but found that none would work within the parameters of their IT environment and their IT security systems. So they had begun work on an interim product developed by a Java programmer -- who left the firm after three months. They decided they needed outside help at that point.

"We had not worked with CIBER before, but met with them at a trade show in April," said Dana Witthar, Enterprise Applications Programming Manager at Burns & McDonnell. CIBER specializes in business intelligence, human capital management, and Oracle E-Business Suite, Oracle's PeopleSoft Enterprise, and Oracle's JD Edwards upgrades.

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