CRM from Winn Tech, Orga Systems, Pika Cops TMC Award, Pivotal CRM for CAASCO, Loomer at CMC, RightNow CRM, The Other TMC, Talisma

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David Sims
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CRM from Winn Tech, Orga Systems, Pika Cops TMC Award, Pivotal CRM for CAASCO, Loomer at CMC, RightNow CRM, The Other TMC, Talisma

The news as of the first coffee this morning, and the music is Let It Bleed, either the first or second great album the Stones did, depending on what you think of Beggar's Banquet:

Orga Systems, a vendor of convergent real-time billing products, has announced the launch of the Orga Systems Convergence Program, described by company officials as a "one-stop shop" for telecom billing and CRM processes.

It comprises a product portfolio by Orga Systems and selected partners, offering what the Organians call "an end-to-end product," with "professional services for consulting, product design and software integration" included in the package.

"With our one-stop-shop product we offer telecommunication providers the possibility of covering all areas of the billing chain with us as a central partner," said Rainer Neumann, CEO, Orga Systems GmbH.

"Pre-integrated for Customer Relationship Management (CRM) is Selligent's product," Orga officials say, adding that "all requirements of bill handling are covered by Group 1 Software. Business Objects takes care of the reporting requirements. WeDo technologies complements the concept in regards to TAP roaming, and Basset Labs completes the product package with interconnect billing. Additional partners will follow soon."

Ottawa-based Pika Technologies, a vendor of media-processing hardware and software, has announced that Pika Warp, the Appliance for Asterisk, has been named a winner of a "Best of Show" Award at Technology Marketing Corporation's Internet Telephony Conference and EXPO East 2008 a couple weeks ago.

Pika Warp, the Appliance for Asterisk, is an out-of-the-box embedded computer product letting users deploy Asterisk, trixbox and other Linux-based applications with telephony features for the SMB environment. It's described as giving app developers "the functionality of a key service unit in a smaller footprint" by the Pikans. The product is compatible with VoIP and analog trunks and telephones.

Terry Atwood, Pika's vice president of sales, marketing and customer care, described the Appliance as "technology that meets an unmet need for application developers."

The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. A full list of the winners appears on the TMC Web site,, and will be published in the March 2008 issue of Internet Telephony magazine.

CDC Software, a wholly-owned subsidiary of CDC Corporation and a vendor of enterprise software and services, has announced that the Canadian Automobile Association South Central Ontario has selected CDC Software's Pivotal CRM to provide customer service.

CAASCO wanted to increase and sustain membership levels, market the association's products and services to its membership base and improve customer service, organization officials said.

Nick Parks, president and CEO, CAASCO, said he "knew early on" that CDC Software was "the type of company we want to partner with to grow our business." He said the organization wanted a way to inform members of products and services available to them, "as well as be able to improve our customer service."

CAASCO serves approximately 1.8 million members in its club territory and offers insurance, travel and emergency roadside services. There are a total of 5.1 million members of the CAA in Canada.

Parks said the system should also help CAASCO identify and act on cross-selling and up-selling opportunities with clients.

Winn Technology Group, a vendor of B2B technology products and services, has announced the availability of a CRM list to support B2B marketing campaigns. The list is available for B2B marketers looking to target companies using CRM applications to generate leads, promoting events, set sales appointments, send direct mail or conduct e-mail campaigns.

The list includes traditional contact demographics such as names, job titles, company names, mailing addresses, and e-mail addresses, as well as company firmographics -- there's your First Coffee New Word of the Day! -- like annual sales and number of employees. Contacts are available for both IT and Line of Business at different organizational levels, from manager to C-level.

Companies contained in the marketing list have been identified by Winn Technology Group as being users of a particular CRM application, particularly, Siebel Oracle, Microsoft, SAP or Sage.

Winnites said the marketing list "should prove to be a valuable asset for organizations looking to capitalize on the weaknesses of other vendors."

Campus Management Corp. has named Tim Loomer Chief Executive Officer. Loomer, former president and CEO of Scantron Corporation, succeeds Campus Management's founder and previous CEO, David Meek.

As CEO of Scantron, Loomer led the company's progression from delivering legacy-based products and services to selling enterprise-wide software applications for the education industry. During his tenure at Scantron he worked on the K-12, postsecondary, and commercial marketplaces.

Campus Management sells administrative and academic products to higher educational institutions. Its One Campus Ecosystem platform is an administrative and e-learning product combining management and reporting for traditional and non-traditional postsecondary education. The company's flagship product, CampusVue, has configurable software, integrated CRM and reporting tools.

RightNow Technologies has announced enhancements to RightNow Retail, its on-demand CRM product tailored for retailers.

New features combined with RightNow's preconfigured self-service, call center and e-mail management applications and knowledge foundation include RightNow Chat, described as "helping retailers improve conversion rates and reduce the number of abandoned shopping carts."

There's also "Voice of the Customer" for capturing and measuring customer feedback, typically using customer service survey software. The product includes several customer surveys letting retailers "listen to" their customers during the purchase process.

"RightNow Offer Advisor" is for pushing incremental sales through targeted up-sell and cross-sell offers. It lets agents, at the end of a service interaction, suggest relevant offers or promotions based on the customer's individual purchase history and demographics.

Originally released in May 2007, RightNow Retail is based on the company's enterprise-class on demand CRM product and includes pre-configured processes and best practices.

Technology Management Concepts, a Microsoft Gold partner and technology consulting firm, has announced the availability of Microsoft CRM and CRM implementation services in addition to their current Dynamics GP offering in the ERP space.

(The other) TMC has coordinated their product launch with Microsoft's release of CRM 4.0 this January.

"We have seen interest in the Customer Relationship Management area at our customer sites," said Jennifer Harris, Director of Professional Services at TMC.

Founded in 1984, (the other) TMC is a  Microsoft Business Solutions vendor in Southern California and a consultancy selling business products related to Dynamics ERP and CRM.

Talisma Corporation, a vendor of what it calls "Customer Interaction Management" software, has announced the release of a white paper on what the Talismanians call "ten trends impacting retail banking contact centers."

The white paper explains how banks can use contact center technology "to outperform their competition," and is at

It includes such sections as "The Continual Rise in Online Customer Interaction Volume," "Protecting Your Customers' E-mail Security," "Leveraging The Web for Customer Self-Service," "Applying Customer Segmentation to Drive Revenue Growth" and "Considering Customer Value to Drive Strategic Decisions."

It highlights the requirement for retail banking contact centers to embrace the use of new communication channels such as VoIP, live chat and Web collaboration, and focuses on the emerging customer segment of Generation Y and the business opportunity they represent for banks as a new customer segment.

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