CRM SaaS Offer from Salesboom, Jenzabar and Peirce College, Goodbye Brett, CRMA I Atlanta, SAP and Intel, Bango Mobile Web Stats

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

CRM SaaS Offer from Salesboom, Jenzabar and Peirce College, Goodbye Brett, CRMA I Atlanta, SAP and Intel, Bango Mobile Web Stats

The news as of the first coffee this morning, and the music is the Red Hot Chili Peppers' Blood Sugar Sex Magik:

Jenzabar, which sells software for higher education, and Peirce College, which serves adult students, have been named as finalists for the Learning Impact Recognition and Awards, facilitated by IMS Global Learning Consortium, for collaborating to redesign and expand the college's online learning community.

The portal functionality can be extended across the campus community via a full suite of optional Constituent Relationship Modules (Jenzabar CRMs).

The Learning Impact program was initiated by the Consortium for the purpose of "recognizing outstanding applications of technology that address the most significant challenges facing the global education and learning industries."

The final judging for the awards will take place on May 12, 2008, at the Learning Impact Conference in Austin, Texas.

Peirce College set an institutional goal to implement a 24x7x365 Web portal to increase accessibility and services to students, faculty, staff, and others. The College uses JICS to provide all students, regardless of location or time of day, access to most services offered during the business day.

Peirce students now have single sign-on credentials to access physical and wireless networks as well as the Web portal, with seamless pass-through authentication to other online services at the College, including learning management systems, tutoring, and the library.

"Our goal was to use technology to enhance learning and services for faculty, staff, and students," says Christopher Duffy, Chief Information Officer at Peirce College.

So the NFL's all-time interception leader, Brett Favres decides to end the BrettWatch early this year and announce that he no longer intends to keep throwing season-killing picks for the Packers. As a Vikings fan I'm proud that we've contributed a healthy chunk of Favre's career interceptions, and upset because we used to routinely kick his butt, and without Favre the Packers might be able to beat Minnesota.

Halifax, Nova Scotia-based CRM SaaS vendor has announced the implementation of their Enticement Program, designed, according to Salesboom officials, for "displeased customers who are looking to migrate to another CRM provider."

Businesses who migrate to On-Demand CRM Solutions will receive a $5,000 check and "a guaranteed lower annual rate than that of" Some restrictions apply.'s Enticement Program may be combined with existing promotions, for a limited time a company may migrate from to with no consulting fees and receive free data migration.

Glad you asked -- yes, in fact, does have a specific tool designed for migrating data from called the Migration Magic Button, designed for migrating a company's database, business processes and implementations from to with no data loss.

As described by Rami Hamodah, the President and Co-Founder of, "the relationship between and is a one way street. customers embark on their journey along this one way street and find themselves at our door. We should be thankful to them, after all they are our largest source of new clients."

Building upon its recently announced fast-start program for SAP Business All-in-One products, SAP AG has announced plans for an expansion of its partnership with Intel.

SAP and its long-term technology partner Intel intend to introduce a product offered on Intel Xeon-based systems via original equipment manufacturer and hardware system providers based on SUSE Linux Enterprise from Novell and the database SAP MaxDB.

SAP officials say the offering targets midsize companies in the manufacturing, service and trade industries and is intended to address the demands in these market segments for implementation, and products at "predictable costs."

The announcement was made at CeBIT 2008, the information technology showcase held in Hanover, Germany, where a prototype of the new offering is being presented at the SAP booth.

Pat Gelsinger, senior vice president and general manager, Digital Enterprise Group, Intel, said together with SAP, "we plan to offer a product that is optimized and validated on the Intel Xeon Processor Architecture and deployed on modular servers by our partner OEM system providers."

SAP booth at CeBIT 2008 and will run on an NEC system based on 45nm Intel Xeon processor technology, meeting the initial modular server specifications.

"To succeed in the SME market, software and hardware vendors must develop offerings to meet the specific performance demands of small and midsize companies, but that is not easy," said Ray Boggs, VP of small and medium business research, IDC. "Industry-specific capabilities that can be readily implemented in an affordable way will be key, but so will having offerings that are easy to access, with hardware and software already aligned."

In effect, Boggs said, customers will be looking to "reconcile the somewhat contradictory goals of a product designed to meet their individual needs but in an almost pre-configured fashion to minimize time and cost."

Bango has published statistics showing a shift in mobile Web traffic, from mature mobile markets of Europe and the US to the developing markets of China and India.

Today, 54 percent of people surfing the mobile Web come from outside the US and Europe, highlighting the importance of well targeted mobile advertising that reaches the intended consumer profile.

The top six countries accessing the mobile Web via Bango in January 2008 were the UK at 25 percent, India at 11 percent, the US at 10 percent, South Africa at 8 percent, Indonesia at 7 percent and China at 6 percent. Yet China has risen fast -- from 19th position 6 months ago to 6th position today. In total, Bango detects mobile Web users from over 190 countries.

"It's important you only pay for traffic that you can convert so check your ad network can target by operator, country and device," said Bango CEO Ray Anderson. "Then use Bango's free mobile analytics tool to measure your ROI as it's the only way you'll know if you are hitting the right demographic with your message.”

Bango Analytics operates as a hosted service, allowing mobile Web site owners anywhere in the world to connect their sites to the Analytics service in minutes.

In Atlanta the Customer Relationship Management Association will host its Second Annual Return2Customer National Conference on April 1-2 at Villa Christina in Perimeter Summit. The theme this year is "Deepening the Customer Experience."

The conference features over two dozen sessions and a wide range of speakers including well-known authors Paul Greenberg and Martha Rogers.

This year, CRMA will showcase "real-world companies and organizations like the Ford Motor Company and the American Cancer Society who consistently deliver stellar a customer experience," according to association officials.

"Sponsor response has been so strong this year," say conference organizers.

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