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May 2008

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NetSuite Appoints Jakobsen, CRM Love for Caiman.com, MIG and British Red Cross

May 31, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is the ear-pinnin', roof-shakin', house-rattlin' J. Geils Band live on Blow Your Face Out. If there was a better live ticket anywhere -- anywhere -- in the '70s than Geils, First Coffee wasn't aware of it. The J. Geils Band is one nostalgia reunion tour First Coffee's impatiently awaiting:   CRM vendor NetSuite has appointed Per Jakobsen as its new vice president of product management. NetSuite officials say Jakobsen is expected to spearhead the strategy, initiatives and operations of product management relating to NetSuite's accounting/ERP, CRM and e-commerce software suites, as well as lead the company's product management team.   Jakobsen was vice president of products strategy at Salesforce.com from 2005 to 2008, where he headed the team responsible for designing and launching a new financial services CRM vertical.

CRM from StayinFront, Salesforce in China, Inbox E-CRM, Appirio for Google and Salesforce, Blackbaud Buys Kintera

May 30, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is the “Texas” playlist on the iPod. Lots of great stuff — Slobberbone, Todd Snider and Robert Earl Keen, Hayes Carll and Adam Carroll, Reckless Kelly and Charlie Robison, Lyle Lovett and Nancy Griffith, Jerry Jeff Walker and Willie Nelson, Steve Earle, Darden Smith and, of course, George Jones.   Appirio has announced Appirio Contact Sync for Salesforce and Google Apps, described by Appirio officials as “a tool to select and sync contacts between Google Apps and Salesforce address books.”   This, the fifth product offering from Appirio for users of Salesforce for Google Apps, lets users sync contacts from these two products, “bringing together the business context of Salesforce with the ‘add-as-you-e-mail’ convenience of Gmail,” company officials say.    The deal eliminates the need to enter and maintain duplicate data in different systems, and users can access their contacts, no matter which application they’re in. The product is available today on www.appirio.com/products, Salesforce.com’s AppExchange, and the Google Solutions Marketplace.  
The other four Appirio offerings, featured last month during the Salesforce for Google Apps announcement, let Salesforce and Google Apps users synchronize calendars, collaborate on marketing campaigns, find and embed documents, and create and share customized CRM dashboards.   Using the Force.com platform and Google’s open APIs, Appirio officials say, the company will “enhance the product by adding more valuable features based on user feedback and suggestions.” …   According to British industry journal NMA.co.uk, digital agency Inbox has been appointed as e-CRM partner for Mothercare and Early Learning Center.   The appointment is part of a new strategic initiative for Mothercare, Inbox officials say, adding that Mothercare “aims to establish a comprehensive e-mail program for the ELC business, following its acquisition last year.”   Inbox, part of the Digital Marketing Group, won the account after a pitch against three unnamed agencies.

Intridea’s AAC, Sage and Tasaa, Opera’s Gears, Auto Mate and GM, Metavante and Monitise America

May 29, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is Tom Waits’ Orphans:   Intridea has announced the launch of “Acts As Community,” described by company officials as “the first social network custom-tailored to encourage communication and collaboration among users of the Ruby programming language.”   Through a number of tools and sharing methods, company officials say, Rubyists “can be more informed and learn from their colleagues in ways never before possible.” AAC is being introduced in conjunction with RailsConf 2008, which is being held May 29-June 1, 2008 at the Oregon Convention Center in Portland.  
Acts As Community provides an all-inclusive Ruby community for sharing and communications in which Merbivores (devotees of the Merb model-view-controller design method), Rails developers, and all Ruby users are welcome.   By joining AAC, IT professionals can “connect with other Rubyists, share experiences, ask questions, learn about new happenings in the Ruby community and find and post Ruby-related jobs.”

The Acts As Community social network provides benefits in such areas as Open-Source Projects, where users can plug in the URL of their GitHub project to create a full profile, including forums, a blog, and more for their open-source software (OSS) projects.   There are also Personal Profiles, where members can “show off their latest blog posts and OSS contributions in a fully customizable interface,” company officials say.   “As long-time active contributors to Ruby on Rails, directly and through our plug-ins, we’ve recognized firsthand the opportunities and innovation that come from interacting with our peers,” said Barg Upender, Intridea founding partner and director of strategic partnerships. “We’re happy to give back to the Ruby community, and are excited to see Acts As Community embraced so readily.” …   In what company officials say is a bid to widen its market coverage in the SME and Mid-market enterprise segments, business applications company Sage has signed a Partner agreement with Tasaa Netcom to offer Sage Accpac ERP in the Mumbai market.

QuantumDigital, E-Zest (UK), Olivier at Broadpoint, Jenzabar LMS, Biz IT Pro and Concia and Microsoft

May 27, 2008

By David Sims David at firstcoffee d*t biz   The news as of the third cup of coffee this morning — we’re stoked on caffeine here folks, hope you are too, the day just seems to move about a second ahead of reality, doesn’t it? — and the music is still Mr. Coppertone Rum himself, Jimmy Buffett:   QuantumDigital, an online service provider for direct mail, on-demand digital printing and eMarketing products, has announced the addition of a new eMarketing application to its integrated marketing suite.   With this eMarketing platform, users can “personalize and tailor their online marketing efforts” through e-mails, company officials say: “The platform lets users distribute permission-based, opt-in e-mails with the added flexibility to populate pre-defined templates or upload custom HTML designs.”   In a recent survey conducted by QuantumDigital with its beta customers, 85.7 percent use the eMarketing platform to “communicate news and specials to current customers.” Gartner’s recent CRM Vendor Guide for 2008 noted that “E-marketing will continue to outpace the estimated $3.16 billion traditional marketing automation market, which is expected to grow at a 14.7 percent CAGR during the next five years.”   QuantumDigital’s eMarketing platform offers such features as a report that tracks each e-mail campaign and identifies how many e-mails were opened, how many were received and who replied. “Upon execution of a campaign,” company officials say, “the user will be provided with information that includes the number of e-mails sent and how many e-mails are left in their current subscription plan, which will help users to plan accordingly for future e-mail campaigns.” …   E-Zest (UK), a bespoke software development company, has launched its IT staff augmentation services for United Kingdom.

Boomi and StrikeIron, UniOne and NewMarket, W-Systems, IMS’ TNT, Helio and RightNow Telecom

May 27, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and we need music to keep us going through a long day here, something light yet compelling, fun yet something to sing along to without sounding brain-dead, lively but not tiring… ah, here we are, the Jimmy Buffett iPod Mix:   Boomi, a vendor of on-demand integration and StrikeIron, which sells products for delivering data over the Internet, have announced a partnership “focused on driving Software-as-a-Service (SaaS) adoption by enabling integration of StrikeIron’s Marketplace Web services into Boomi On Demand,” Boomi officials say.   Boomi users can now use business intelligence, CRM, e-commerce and financial products that StrikeIron offers with no additional coding required.   The StrikeIron Web Services Marketplace provides over 100 data services from technology suppliers. Using the Internet as a platform, StrikeIron supplies business users and enterprises with a single location for accessing data for integration into an application, mashup platform, product or Web site.

CRM’s RightNow, FW Stephens and APS’ Advance, AbsoluteBusy Web CRM, Cegedim and Skila, IBM and ERI Bancare

May 27, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is what is still the best album Bruce Springsteen ever did, containing his most inventive lyrics and most exuberant musicianship, shame it was his first — Greetings From Asbury Park, N.J. He never quite recaptured the live wire excitement of that first album. Hey, some artists just peak early:   FW Stephens has announced that it has successfully migrated from its MYOB product to Advance practice management software from APS. In addition to Advance, FW Stephens implemented Advance CRM and Worksite Document Management software.

Company officials cited “strategic changes within the practice” involving “the restructuring of workflow practices” as reasons for the change.   “The practice had outgrown its previous system and we required a product that not only provided practice management methods but one that offered a suite of modules that addressed all the operational needs of the modern practice, including CRM and Document Management,” said Owen Skinner, Managing Partner for FW Stephens.

“The investment made in the APS platform — practice management, CRM, and document management software — ensures that, as a practice, we will no longer be required to review our systems after each significant growth cycle,” Skinner added.

The FW Stephens project saw Advance Practice Management, Advance Practice IQ, Advance CRM, Advance Vigilant and Worksite Document and E-mail Management modules implemented as an integrated enterprise product. …   CRM vendor RightNow Technologies, the pride of Bozeman, Montana, has introduced RightNow May ‘08, the latest version of its enterprise-class, on demand customer relationship management (CRM) product.   With new online chat capabilities, RightNow is offering what company officials characterize as “complete enterprise feedback management capabilities that cover customer contact points including phone, e-mail and Web, across service, marketing, and sales operations.”   RightNow May ‘08 also has multi-channel capabilities to capture the voice of the customer.   Customer feedback comes from satisfaction surveys conducted over the phone, via e-mail, on the Web, and now, with online chat. The product then gathers and unifies customer opinions and feedback.

CRM Vendor Now Tier1CRM, Zend and Parallel Partner, Sprinx and Salesforce.com, SMB Tech Show in UAE, CRM in Boomi, SNS Deal

May 26, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is The Lewis Family's great gospel bluegrass song "Keep On the Firing Line:"   StraightThrough CRM Solutions has changed its name to Tier1CRM. The change represents the company's "expansion of its business focus from providing financial services CRM products to serving various other market segments, including the retail, high-tech and public sectors," company officials say.   The company's niche is selling on-demand CRM products. It's a Premier Consulting Partner of Salesforce.com. By broadening its focus, Tier1CRM figures it can tap into a larger marketplace; as of January 31, 2008 Salesforce.com had over  41,000 customers.

CRM Manager and Boomi, NGenera Buys Talisma, Patni Atoms Launched, Opera Widgets SDK Beta, Epicor Group Meeting Announced,

May 23, 2008

The news as of the first coffee this morning, and the music is one of the best albums to listen to while working, Traffic's Welcome To The Canteen:   NGenera Corporation has announced it has acquired Talisma, a Bellevue, Washington-based provider of Customer Interaction Management software products.  Financial terms of the deal were not disclosed.   "We're taking content and processes from customer interaction software and mashing that with Web 2.0 collaboration tools," said Steve Papermaster, nGenera Chairman and CEO.   "The manufacturer-centric model of product innovation is dead," said Don Tapscott, Chairman of the nGenera Innovation Network and author of Wikinomics: How Mass Collaboration Changes Everything. "In Wikinomics I describe how Best Buy's customer service arm, Geek Squad, designs an award-winning flash drive after seeing how customers really use the product."   Last month, nGenera launched its nGen Customer product offering, described by company officials as a composite of Web 2.0 collaboration tools and SaaS applications "plus integrated advisory programs." Company officials say nGenera will incorporate the full Talisma CIM suite of applications "as a set of composite on-demand apps into the nGen Customer offering."   Talisma's feature set will be extended with nGenera's Web 2.0 collaboration tools -- blogs, discussion threads, wikis, interest groups, organizational structures like tag clouds, polling, Web monitoring, and analytics.

CRM's Sedona, Study: CRM to Grow, CDC to Repurchase Shares, Analytics Sector Studied, Tealium's WebtoCRM

May 23, 2008

The news as of the first coffee this morning, and the music is The Rolling Stones' Sticky Fingers:   CRM vendor Sedona, which sells primarily to the small and mid-size financial services market, today announced that Mid-Illini Credit Union has selected Sedona's technology and services to implement and deploy its member relationship management system.   Established in 1940 and based in Bloomington, Illinois, Mid-Illini Credit Union is a non-profit, member owned credit union serving over 7,000 members.

Tom Stewart, President of Mid-Illini, said that using an MRM product would help the company "gain a better understanding" of their members' objectives and needs, allowing the company to "provide the right product and service, at the right time, to each of our members."   Sedona's CRM/MRM product, Intarsia, is designed and priced for "the multiple lines of business of small to mid-size banks and credit unions," company officials say. …   "The jury may still be out on whether the UK really is heading into a recession, but there is no doubt that the economy is slowing down across EMEA and that spending on IT will be hit,." So says officials of Maximizer Software, referencing a recent AMI-Partners Research study.   One segment that is predicted to grow is Customer Relationship Management (CRM), with AMI-Partners Research estimating that the global CRM market will increase at an average annual rate of 13 percent from 2007 to 2012, to reach $3.7 billion in 2012 -- and that's despite the current financial downturn.   Vivek Thomas, Managing Director, Maximizer Software, believes that CRM is increasingly being seen as a valuable tool not just in helping organizations to win new customers and keeping them satisfied, but also delivering on business goals when times are tough.   "Even during boom times, CRM should be at the heart of an organization's business development and growth strategy, and is vital in an uncertain economy," says Thomas. "Gaining new customers is imperative but must not result in neglect of the existing business base. CRM's ability to focus on best practice and optimize customer relationship processes is invaluable." …   CDC Corporation, a CRM vendor and new media company, has announced its intent to implement a new 10b5-1 trading plan to repurchase additional CDC shares after the company's trading window opens.   Additionally, China.com, a majority-owned subsidiary of CDC Corporation, has recommended that its minority shareholders approve a plan to acquire up to $10 million of CDC shares.

Microsoft CRM and American, IncorTech and Deltek, MotoSnap CRM, Tacton and MP, Torex and Astea

May 23, 2008

The news as of the first coffee this morning, and the music… let's see, we need something to inspire us, fit the mood here on a lovely Friday morning… ah, yes, here we are -- Flogging Molly's Drunken Lullabies:   IncorTech, a California-based technology consulting firm, has announced finalized agreements with apps vendor Deltek as a "new business partner."
IncorTech sells business software and service products from entry level accounting and contact management software products and integrates ERP, accounting, professional service, distribution, manufacturing, CRM and HRMS products.

The firm will be adding the Deltek product suite to their current list of offerings and will become a fully integrated Deltek partner.

Steve Birdwell, President for IncorTech, explaining the move, said that Deltek provides products and support "built around the specific needs of our growing customer base."

Taylor Macdonald, Vice President, Worldwide Channels and Sales Alliances for Deltek, said the company sees the deal as "achieving market expansion by partnering." …   Stockholm-based Tacton Systems, a vendor of sales and product configuration software, has announced that MP Engineering has signed a reseller agreement for TactonWorks whereby Tacton Configurator is embedded in SolidWorks as an add-in product.   TactonWorks generates quotations for order processing in manufacturing. The agreement covers sales in Sweden.   MP Engineering is a SolidWorks reseller in the Nordic region, with close to 1,600 customers.

NetSuite's OneWorld Released, BigMachines LFE 8.2, Salesforce.com in Singapore, Opera Mobile 9.5 and HTC Touch Diamond, Salesforce.com Q1 Results

May 23, 2008

The news as of the second cup of coffee, and the music is It's A Beautiful Day's Live In Seattle:   NetSuite has announced the release of NetSuite OneWorld Software Company Edition. This latest offering, company officials say, gives users "the ability to run and manage integrated end-to-end software business processes spanning global operations."   This new edition includes all the capabilities of NetSuite OneWorld -- announced in April 2008 -- which lets companies run global operations in real-time, and includes features such as renewals automation, revenue recognition, complex commission management and multi-tier channel management.

To address accounting and reporting requirements, historically many software companies have purchased multiple applications to run their software business operations. "This fragmented approach typically is costly, can lead to a higher rate of errors in calculating financial results, and can result in less favorable customer experiences, particularly at the time of renewal," NetSuite officials say.   NetSuite OneWorld Software Company Edition can "cater to any business model, from subscription billing to traditional software licensing," company officials say.

SugarCRM and Intelestream, Microsoft CRM in School, Cypress Wins TMC Award, Salesforce.com's Ross at Model Metrics, I.B.I.S., LogicBright CRM

May 20, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and while it's difficult saying what Tom Waits's best song is — "Hold On," "I Don't Want To Grow Up," "Downtown Train," "I Wish I Was In New Orleans" — First Coffee thinks it's awfully hard to top "On the Nickel:"   Intelestream has announced the release of StaffingCRM, what company officials describe as a customizable staffing and sourcing vertical product based on the SugarCRM open source platform.   The product, designed for agencies, delivers automation for business development, sourcing, and recruiting functions all in a single system. "Customization capabilities are virtually limitless," company officials say, "as the StaffingCRM product is  based on an open source platform."   StaffingCRM provides "automation scenarios" across a staffing agency value chain, company officials say, adding that "the product aids several workflows including sourcing professionals conducting research, recruiters presenting opportunities to prospective candidates, and business development professionals focusing on client acquisition."   The product uses what Intelestream officials describe as "proven best-practice sales pipeline concepts," and applies them to the recruiting process. A Customer Relationship Management software core competency is managing human relationships.   .

CRM Guru Rogers On Eglue Board, Broadchoice Platform, First Coffee's Psychic, Data Mining Lab, IVoice Notes

May 19, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and thank the sometimes inspired vagaries of iPod shuffle for producing this gem — out of 4,777 options ranging from jazz to classical to spoken to children's music to hip-hop rap, the last two songs just happen to be from the two of the three best double albums released in rock's entire history: "Hip Shake" from The Rolling Stones' Exile On Main Street, and currently "Long, Long, Long" from The Beatles' White Album. If we get something from Bob Dylan's Blonde on Blonde next we'll hit the trifecta… and it is… Louis Jordan's "(You Dyed Your Hair) Chartreuse." Oh well. At least it's from a double album.   Hoboken-based eglue, a vendor of customer interaction management software products for the enterprise, has announced that noted industry figure Martha Rogers has joined the company's board of directors, effective May 1.   Recognized for the past decade as an expert on customer-based business strategies and growing customer value, Dr. Rogers is an author, in-demand speaker and founding partner of Peppers & Rogers Group, now a division of Carlson Marketing Worldwide.   Business 2.0 magazine recently named Rogers one of the nineteen most important business gurus of the past century.

SugarCRM Spackle, Bayer Picks SAP CRM, BigMachines Completes Audit, VinStickers Sells Services to CDM, Smart Online and Parallels

May 19, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Motown's best album -- Marvin Gaye's What's Going On:   Bungee Labs has announced that companies can now use Bungee Connect platform-as-a-service to extend the user experience around SugarCRM implementations, as well as integrate with other on-premise and on-demand SaaS applications and CRMs, including those from NetSuite, Oracle and Salesforce.   Web applications and user experience enhancements built with Bungee Connect can "improve productivity and adoption without traditional software development, licensing and delivery approaches," Bungee officials say. Bungee Connect sample reference applications and source code for extending SugarCRM, NetSuite, Oracle CRM and Salesforce are available at www.bungeeconnect.com/crm.

"Productivity is diminished by gaps in functionality, missing interconnectivity and weak user experiences as employees work within existing CRM implementations and between multiple applications," said Lyle Ball, vice president of marketing, Bungee Labs. "The Bungee Connect platform can be used to spackle these cracks by creating Web apps without investments in development projects, software licenses and infrastructure."

Companies use Bungee Connect to build Web-based applications with desktop-like user experiences, then deploy them on the Bungee Grid multi-tenant grid infrastructure or on Bungee Application Servers running on self-managed infrastructure.

CRM Webinar, Mainline IS Gets Cornerstone, Salesforce.com and Canon, Asterisk and Thirdlane, Ballance NZ Picks SAP, AMC and SAP, Equisys and Microsoft

May 15, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Eric Dolphy's Out to Lunch, since it seems to fit the mood around First Coffee headquarters so frequently:   Escalate Retail has announced that the company is launching a retail CRM Webinar series in conjunction with Retail TouchPoints, a publication covering best practices for retail.   The initial 30-minute Webinar, "Best Practices on Clienteling in the Store," according to company officials, will focus on how "retailers such as Sephora and Brooks Brothers" are automating their customer books using Retail CRM and Clienteling.   "Research shows that an overwhelming majority of retail executives have prioritized the customer experience as one of their top strategic priorities," said Andrew Gaffney, founder and publisher of Retail TouchPoints. "Arming store associates with the right sales intelligence tools is a crucial component of a successful CRM strategy."   David Bruno, Director of Product Marketing for Escalate Retail, said in his opinion there is "a significant spike" in interest in retailers looking for tools that "help them get closer to their core customers." For a few years now, retailers have been experimenting with customer segmentation and trying to expand their loyalty programs, said Bruno.
The free Webinar will be held Wednesday, May 21, from 2:00 p.m. - 2:30 p.m.

CRM Deal for Ryma and Satuit, Calvert Call Center Book, Noetica and HCL, StrongMail VAR Deals, Smallpox Vaccine, Aptilon and Skura

May 14, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is John Coltrane's magnificent A Love Supreme. First Coffee is quite superficial and ignorant about jazz, but even I can tell how good this album is.   Ryma Technology Solutions, an implementer of product management technology and best practices, and Satuit Technologies, a vendor of client relationship management (CRM) for the professional investment market, announced the release of a software interface joining CRM with product management.   During the product marketing and planning activities of product management, this interface lets users coordinate and synchronize information from client relationships.   "We are happy about the Satuit relationship. The professional investment market is key to our success, and Satuit understands those market needs," said René Bellei, president and CEO at Ryma.   "Prospects and clients are constantly communicating their desires to your sales and service teams.

CRM Vendor Sage’s ‘Solutions 2010,’ SugarCRM and BlackBerry Help from iEnterprises, Sage MAS 90, Opera Mini 4.1, Sage Partner Program

May 13, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first cappuccino this fine day, and the music is veteran Texas country-rock folk singer/songwriter Robert Earl Keen’s great ALBUM, What I Really Mean.   Sage CRM Solutions, part of the Sage Group, has announced initial progress of its Sage CRM Solutions 2010 strategy, described by company officials as “a product and technology vision” announced in March.   The strategy, according to the Sagians, guides global development of the Sage CRM Solutions product family comprised of ACT! by Sage, Sage CRM, and Sage SalesLogix. Milestones detailed at the Sage Software Insights North American business partner conference include embedded Sage CRM within the new Sage MAS 90 and 200 Extended Enterprise Suites, Sage SalesLogix Mobile v5.1, and a new partner-hosted ACT!

CRM Vet at Lucidity, CGS and Blue Cherry, TCM’s Intoscape, Exact Software and Avalara, Bisnode Gets Arvato, QAlert CRM in Covington

May 12, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Ignace Paderewski’s brilliant Symphony in B Minor, Polonia.   Richardson, Texas-based Lucidity Consulting Group, an Oracle Certified Advantage Partner and integrator of Oracle applications, has announced it has named Rich Woll as Principal for its Customer Relationship Management (CRM) practice.   Woll joins Lucidity from his role as Executive Vice President at eVerge Group, where he led the company’s CRM and Business Intelligence practice areas. The CRM practice there is an independent Siebel consultancy.   Prior to eVerge Group, he led consulting operations for Siebel Systems, Genesys Telecommunications Laboratories and Scopus Technologies.   “Rich will be a tremendous asset to Lucidity,” said Bret Hatfield, Managing Partner of Lucidity, calling Woll “widely respected as an executive with solid CRM credentials.” …   Computer Generated Solutions has announced the Rapid Project Methodology for BlueCherry Enterprise suite, what CGC officials describe as the company’s “first accelerated implementation offering.”   By pre-configuring much of the industry-specific functionality within the product, BlueCherry RPM is designed to “help customers reduce implementation time,” CGS officials say.   When apparel leaders need to implement an enterprise software product, CGS officials say, a “rapid implementation lets fashion, apparel, footwear and accessories companies track and manage production workflows” while staying in touch with supply chains and trading partners.   BlueCherry RPM combines industry-specific content with built-in business best practices and BlueCherry’s implementation methodology, and can preconfigure business processes required by apparel-specific industries.   Paul Magel, Senior Vice President, Application Solutions, said that by “simplifying the software implementation process,” CGS has allowed customers to “achieve business results and ROI even faster.” …   Total Commerce Management has announced the launch of Intoscape, described by TCM officials as an “integrated e-commerce platform.”

The product has been constructed as an integrated suite of component applications “combining best practices from multiple disciplines,” and putting them together in a single environment, TCM officials say.

CRM for Life Sciences, SAP ERP and Miami Schools, Creative Manager Pro Becomes Workamajig, Recommind and Orrick

May 9, 2008

  The news as of the first coffee this morning, and the music is one of those happy albums that gets the mix of traditional British and rock right -- The Crofters' Hold My Beer While I Kiss Your Girlfriend. After that we'll have the most perfect pop album ever recorded by people not named John, Paul, George and Ringo, The Kinks' Something Else:   SAP Public Services, a subsidiary of SAP AG, has announced that Miami-Dade County Public Schools has selected SAP ERP.   The district-wide business transformation project, called BOSS: Business Operating Solutions for Schools, "aims to improve administrative processes and to enable the district to reallocate resources to schools and students," according to school officials.   With this selection, SAP officials say, Miami-Dade becomes the fifth school district in Florida to run SAP products.

CRM Deb - Salesforce.com’s Summer ‘08, Toa and Ono, SAP Users Group, Tyler Technologies

May 8, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is The Charlie Parker Gold Collection, a serviceable intro to the man’s music:   Salesforce.com has previewed Salesforce Summer ‘08 at Dreamforce Europe in London.   The vendor’s 26th generation release, Salesforce Summer ‘08 has new features for Salesforce Content and Salesforce Ideas, along with new CRM features in sales, marketing, customer service and partner management.   Company officials say the new generation makes more use of consumer Web technologies such as tagging, subscriptions and recommendations.   For Salesforce Content there’ll be delivery to all 15 languages that Salesforce.com supports.

Salesforce and Model Metrics, Oracle Middleware, Sofia Works and Teach First, InsideSales and LRM, Kintera Results, eLoyalty Results

May 8, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is a grand old good-time rock record, The Best of The Faces: Good Boys… When They’re Asleep:   The Salesforce.com community, assembled in London for the Dreamforce Europe conference, today saw Model Metrics’ use of the new Visualforce technology on the Force.com platform to create custom user interfaces for the Apple iPhone.   Model Metrics developers used Visualforce to customize the Salesforce interface specifically for the iPhone, making Salesforce “look and function just like native iPhone applications,” Model Metrics officials say, including touchscreen functionality that iPhone users are accustomed to.   Salesforce.com and Model Metrics demonstrated it during Marc Benioff’s keynote address at Dreamforce Europe yesterday in London.   The iPhone application demonstrated by Model Metrics uses a scenario at an automotive dealership between a potential customer and sales agent.

CRM ‘Later’ for Etihad Ocean ISO, BI and Call Center Study, Right On and Exact Target, Temenos Sharia-Compliant CRM, Informatica and Salesforce

May 7, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is a Rolling Stones mix — we got 132 Stones songs on the iPod, 132 little shots of high energy to complement the Diet Coke and Starbucks coffee towards the goal of keeping yr mst ob’t sv’t cranking after a l--o-n-g weekend pulling both Mommy and Daddy duty:   Etihad Holidays has announced that after a comprehensive tender, it has chosen Ocean from ISO to help with offering Etihad customers all-inclusive holiday packages. Ocean will help with the work of combining accommodation and additional ground services with Etihad Airways network.   Ocean is directly connected to the airline inventory which is held in Amadeus, allowing the user to package flights with other services. Etihad officials say Ocean will be integrated with other existing systems, such as the Etihad group’s financial accounting.   In future stages of the project, company officials say, “other relevant sales channels such as travel trade and Web” will be equipped with the product. Also, additional internal connections will be established, such as to the Frequent Flyer Programme “Etihad Guest,” the Etihad CRM system and to an online credit card system.

Salesforce.com and Enterprise Enabler, vCustomer IAOP 100, Hot Banana and AppEx, Saturn’s Eprisa, eXpresso and Etelos, Xactly

May 6, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is the good old-fashioned basic rock’n’roll that never goes out of style — The Rolling Stones’ “Jiving Sister Fanny:”   VCustomer, which sells customer care and technical support products, has announced that it has — once again — been named as a Rising Star in the International Association of Outsourcing Professionals 2008 Global Outsourcing 100.   VCustomer’s ranking as a Rising Star required a minimum annual growth of 33 percent, company officials say. The rankings are published annually in Fortune.   With more than 40,000 members, IAOP is a standard-setting organization and advocate for the outsourcing profession. It ranks companies based on what it perceives as quality after a review process.

CRM’s Satuit in Utah, Protecode Beta, SAP and ATB, Microsoft and OmniVue, VAI and IBM, SAP in South Africa

May 6, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Oliver Nelson’s album The Blues and the Abstract Truth:   CRM vendor Satuit Technologies, which concentrates on the professional investment market, has announced the expansion of its operation to Salt Lake City. The new sales office in Salt Lake will manage customer development and service functions for its corporate clients west of the Mississippi Leading the office as Vice President of Sales is new hire Michael Melis.   Melis previously worked for nine years at ChartLogic, a Salt Lake City software firm focused on medical documentation and payment process products. Melis founded Copper Mountain Development, a consulting firm to serve private equity and investment bankers seeking healthcare informatics investment and acquisition opportunities.   Karen Maguire, CEO of Satuit Technologies, said the new office will “allow us to serve new and existing clients and develop new sales opportunities throughout the region.” …   Protecode, a vendor of software for Bill of Materials (BOM) management and Intellectual Property determination, will demonstrate the Beta release of its preventative IP management product in San Francisco beginning today.   A fully functional beta version will be offered free directly from the company’s site.   The software is a plug-in development tool that creates a BOM list and manages IP by detecting and logging content entering a software project, and checking its IP attributes against specific policies.   With the beta version comes product updates designed to allow automated tracking of source and binary pieces of code, open source or commercial, that enter any project. This lets open source creators create and publish pedigree information and help developers accelerate managed adoption of open source code.

ShoreTel, Social Networking IDC Report, Team One and AVST, Pentaho’s Mondrian 3.0, Epicor

May 5, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is The Allman Brothers’ — we’re in a bit of an Allmans groove today — classic album Brothers And Sisters. Unsurprisingly, we have Live At The Fillmore East waiting on deck, too:   ShoreTel, a vendor of Pure IP Unified Communications products, has announced that plastics supplier A. Schulman has replaced the phone systems in ten North American facilities with a ShoreTel distributed unified communications product.   The ShoreTel product allows. Schulman to use its wide area network for voice communications, resulting in reduced long distance costs, enhanced communications and, company officials say, “improved employee productivity and collaboration.”   A.

ShoreTel, Social Networking IDC Report, Team One and AVST, Pentaho’s Mondrian 3.0, Epicor

May 5, 2008

By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and the music is The Allman Brothers’ — we’re in a bit of an Allmans groove today — classic album Brothers And Sisters. Unsurprisingly, we have Live At The Fillmore East waiting on deck, too:   ShoreTel, a vendor of Pure IP Unified Communications products, has announced that plastics supplier A. Schulman has replaced the phone systems in ten North American facilities with a ShoreTel distributed unified communications product.   The ShoreTel product allows. Schulman to use its wide area network for voice communications, resulting in reduced long distance costs, enhanced communications and, company officials say, “improved employee productivity and collaboration.”   A.

CRM/MRM Milestone for Sedona, eVergance, iBolt and Salesforce.com, Equipment Traders, Sage in Saudi, Update Software AG

May 5, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is an early Allman Brothers album, Idlewild South.   Sedona Corporation, a vendor of Customer and Member Relationship Management (CRM/MRM) products for the small and mid-size financial services market, has announced it has signed more than $750,000 in new SaaS contracts.   Sedona’s distribution partners offer the Intarsia-based CRM/MRM products as SaaS.   Company officials say the SaaS deployment model “has proven to be especially attractive for organizations that lack the financial resources and IT infrastructure to deploy and maintain enterprise business applications, such as Customer/Member Relationship Management, in-house.”   In a recent study about the total cost of ownership of enterprise applications, Gartner found that 80 percent of the cost of deploying and maintaining in-house applications is not due to licensing costs, but additional costs related to hardware and administration of the software.   According to a study from Nucleus Research cited by Sedona officials, more than 80 percent of companies that outsourced CRM applications achieve a positive ROI.   Sedona recorded approximately $552,000 in deferred revenue for monthly subscription fees in 2007 from its distribution partners’ SaaS contracts.

Avocado BI Security, Ascendix and Microsoft CRM, TempWorks, NetCustomer Support, Xactly Analytics, Compiere and Infogain

May 2, 2008

  By David Sims David at firstcoffee d*t biz   The news as of the second cup of coffee this morning, and we’re still happy with the Jerry Jeff Walker for the music, currently have his Ridin’ High album playing:   Avocado Security has announced the availability of its Version 2.0 Security & Business Intelligence Optimization Platform, what company officials characterize as “a combined security and BI” product.   The product delivers BI with security images by taking the video images from surveillance cameras and translating them into intelligent, usable, business data and statistics, company officials say.   “Our technology automates the way we look at millions of security images,” said Kevin Shahbazi, CEO of Avocado Security. “We translate security camera footage into meaningful information, including graphs, charts, and BI.”   So now instead of security personnel just seeing “dumb data” from numerous images across video monitors, they can view “intelligent data,” Shahbazi says, “so that actionable, real-time security decisions can be made.”   The technology can convert video images from the existing security equipment that comes from one vendor, or from multiple equipment vendors, such as GE, Honeywell, Bosch or Siemens, and translate those images into such usable data as the number of times an elevator door opened, or a high level of traffic at a particular entrance or exit, or, if more traffic is at the loading dock of a hotel than at the front entrance lobby. …   Whitestone REIT, a self-managed Real Estate Investment Trust which owns and operates properties in the Southwest U.S., and Ascendix Technologies, developers of Real Estate Advantage, have announced that Whitestone picked Real Estate Advantage for their existing Microsoft Dynamics CRM implementation.

CRM in Muscat, SugarCRM in Ireland, EDS and Sky, Kent and Uecomm, NetSuite Results

May 2, 2008

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Jerry Jeff Walker, including such immortal songs as “Where Is The D.A.R. When You Really Need Them?” and “Up Against The Wall, Redneck:”   Back from a week in Cappadocia, in central Turkey, probably the weirdest landscape on Earth. I can’t imagine dropping LSD out there, it’d be redundant. And to step inside these caves carved out of the soft rock — no not Dire Straits — and see 1,000-year old church frescoes astonishingly well-preserved, except for anti-iconic vandalism (euphemized as “atmospheric deterioration” by government tour guides), is staggering.   Let’s start off in Muscat today, where the Khaleej Times — I know, it’s already on your daily bookmarks — is reporting that Muscat Municipality “has launched its new Customer Relations Management (CRM) system.”   The system, “a comprehensive software program,” is set up to connect “the Municipality’s computer network to all departments that provide services to the public, particularly authentication of lease contracts, follow up of health licenses, health and technical inspection, building permits and other licenses,” the report said.   The Times reported that “Abdullah bin Abbas bin Ahmed, Chairman of the municipality, presided over the launch ceremony,” telling reporters that “the new arrangement would enable Muscat Municipality to make use of the latest technology to provide better, efficient and speedier services to the public, while also reducing bureaucracy.”   The chairman estimated that benefits of the new system “will be evident” in a month. …   We fly next to the Emerald Isle, where IrishDev is reporting that SugarCRM, fresh off establishing a base in Dublin on Sir John Rogerson’s Quay, “have added their support to the Irish Open Source community by sponsoring the Irish Open Source Technology Conference,” which will be held from June 18th to 20th.
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