The news as of the first coffee this morning, and the music is an unjustly overlooked Allman Brothers album, "Seven Turns" - whose title track is a personal favorite of TMCnet Editor Michael Dinan - and their studio high point between "Brothers & Sisters" and "Hittin' The Note":
From England comes the news that Serversys Limited, a Reading-based business systems company, has announced a merger with opportunIT Limited, a London Docklands-based CRM consultancy and software provider.
Since both Serversys Limited
, established in 1999, and opportunIT, established in 1998, work the customer-focused business development side of the street, it was probably a logical move.
Serversys Director, Stuart Lawrence, said with the addition of opportunIT's director Steve Blunn to the Board of Directors, "joining Phil Catterall and I, Serversys will have one of the strongest management structures in the CRM market place today."
The idea behind the merger is to "provide the infrastructure" for both companies to "build on their current positions" in the CRM business, according to Serversys officials, adding that "it will also facilitate the growth of the existing hand-held software technology division of Serversys."
The merger is effective immediately, and the company will trade as Serversys Limited. It will operate out of both premises, London and Reading.
Serversys sells integrated CRM, customer service and custom-built management products to small and mid-sized enterprises across all industry sectors
has announced the launch of SprinxCRM Mobile optimized for BlackBerry smartphones, so if you have SprinxCRM you can now access your customer data and business products without having to overcome your BlackBerry addiction.
"As the amount of available and vital customer data has grown, so too has the demand for its immediate access," noted Radko Jelinek, Sprinx' Director of Sales.
SprinxCRM Mobile lets users "work with CRM contacts, events, and tasks in a mobile environment," according to the Sprinxers: "Managers, sales representatives, technical consultants, service technicians, anyone with designated clearance can now get access to information on their BlackBerry," company officials say, adding that "SprinxCRM Mobile is an on-line, real-time Web-based product."
The single-user, unlimited version is free to download, and, as a special promotion to introduce this new tool to corporate customers, SprinxCRM is offering a free trial or 90 days for as many as five users per company.
Sprinx Systems was founded in 1996 in the Czech Republic. Today it's a worldwide provider of CRM products and related business marketing applications. It's also a Microsoft
Gold Certified Partner.
Convergys Corporation has announced enhancements to its Real-Time Convergent Charging product in an effort, company officials say, to "improve scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services."
It's currently deployed in a number of service providers throughout the world, according to the Convergians, used for voice, data, and content services -- "regardless of payment type or contract status" -- in a single database.