NetSuite has announced that Suntech America, a unit of Suntech Power Holdings, manufacturers of photovoltaic modules, has gone live on NetSuite.
Suntech officials are hopeful that solar energy is "on the verge of rapid growth in the U.S., since the firm is banking heavily on their recent initiatives to expand within the U.S. solar market in hopes of tripling sales to the U.S. in 2009 through, among other things, expansion of its dealer network. Suntech America officials say they believe they can "finally make solar power an everyday reality in American homes and workplaces."
The system Suntech got from NetSuite is designed so as potential customers and dealers identify themselves on the company's site, leads are automatically entered into the NetSuite CRM system and sorted to a contact for follow-up. Dealers will have their own NetSuite log-ins, allowing them to get leads and book business directly with Suntech America.
Makana Motivator Pro is pitched as an alternative to SMBs that use spreadsheets to create sales compensation plans, calculate payments and track sales performance -- "The use of spreadsheets for the generation of commission statements and sales performance reporting is an error-prone and time-consuming manual process," Makana officials note correctly, adding that spreadsheets "make it difficult to provide salespeople with accurate and timely information on their performance and answers to questions on their incentive pay.
Speaking of what it calls a "joint vision of one-stop shopping," Openet, a vendor of transactional intelligence tools for network service providers, has announced that through an OEM deal, Cisco has signed its first contract with a Tier 1, U.S. wireline and wireless service provider.
This idea behind the deal is for the service provider to get a suite of tools that can control access to, and allocation of, network resources, in the hopes of bumping up revenue a bit and improving the customer experience.
The customer selected these products because they wanted to manage policy across many different networks, ensuring revenue can be derived from any customer base, Openet officials say, adding that the provider wants to "monetize current and future services and applications at the network's edge."
ClickFox , a vendor of Customer Experience Analytics software, has announced three new business products -- CEA for Operational Efficiency, CEA for Customer Satisfaction and CEA for Customer Retention. ClickFox officials say they developed them to address the customer experience management market.
With the ability to aggregate data from all touch points and other analytics sources, ClickFox offers speech analytics, Web analytics, quality monitoring and others as cross-channel offerings. "Specifically," company officials say, the products consist of "software and services that provide customer experience mapping and analysis, business process re-engineering, reporting and portals." The purpose here is to allow business case reporting along with monitoring and measuring the impact of cross-channel customer experience analytics using the ClickFox CEA Enterprise 2.0.
ClickFox CEA for Customer Retention Solution uses the ClickFox CEA Enterprise 2.0 analytic platform to understand the specific customer behaviors and events that result in churn by comparing the baseline experience of "non-churn" customers. This lets companies identify the negative customer experiences that drive churn and respond to tie off leakages in customer retention.
Ever want to take your own alcohol breath test so you know what you'd blow if -- just theoretically, of course -- you were pulled over by the cops? Popular with Hollywood types -- Lindsay Lohan has three -- is a product called iBreath, a nifty little doohickey that connects directly to an iPhone or iPod and lets you know your blood-alcohol level.
The National Center for Injury and Preventions Control reports that "alcohol-related motor vehicle accidents kill someone every 31 minutes, and injure someone every two minutes in the United States alone." The manufacturers of iBreath Alcohol Breathalyzer, after factoring in the fines, lost driver's licenses and jail time for drunk driving offenders, smelled a lucrative market and offered this gizmo at $89.00. Well, today it's yours for $59.00. Now, how much would you pay? But wait -- the ginsu knives are still free.
The iBreath was labeled the "Best iPod Accessory Ever!" by Gizmodo.com, and comes with a personal endorsement from Cleveland Browns wide receiver Donte Stallworth. It basically gives you a pretty good idea what your alcohol breath level is, but of course David Steele Enterprises, the manufacturer, is exquisitely lawyered up and "makes no warranties, express or implied, as to the ability of this device to determine whether a user is intoxicated or able to operate machinery or a motor vehicle in a safe manner."
CRM vendor Maximizer Software has announced that it is now a member of the Sprint Smartphone Certification Program.
Yes, for you CrackBerry heads, there's one for you: Maximizer Mobile CRM for BlackBerry gives you access to information in the field, including customers' history, leads, sales opportunities, dashboards, customer service cases, documents, and schedules. You don't have to put your baby down.