You'll be relieved to know that there will not be a "religious war between an open source community on one side and commercial proponents on the other" in Europe, according to IDC.
Rather, says Bo Lykkegaard, research director, European Enterprise Applications and Services, IDC, "it will all come down to a battle over who can provide the customer with the most ERP or CRM per euro."
The research firm has issued a study titled Open Source Enterprise Applications in Europe: Disruption Ahead? examining SugarCRM and open source vendors' adoption in the enterprise applications market "from both a demand side and a supply side," firm officials say.
The study offers in-depth profiles of SugarCRM and other open source application vendors in Europe.
Not that it's overwhelming European business -- nine percent of respondents reported current use of an open-source back-office application and seven percent reported using an open source CRM application. Still, relatively speaking, that's not bad. "In an enterprise applications market in which large vendors boast a ten percent market share, adoption rates of nine percent and seven percent appear very high," says Bo Lykkegaard, research director, European Enterprise Applications and Services, IDC, adding that the survey results "show that open source adoption in ERP and CRM has reached a critical threshold and should now make a 'bleep' on every vendor's radar screen, particularly for those that compete in the mid-market."
The global study, conducted by Alcatel-Lucent's Market Advantage Program on the impact of the economic recession on spending for telecom services and "the role broadband services can play in promoting global economic growth and social welfare," determined how consumers prioritize household spending during a recession, "comparing the relative value of a wide variety of specific fee-based services."
So if you're earning your bread off broadband services you appear to be in luck, as the study found them "nearly recession-proof," with 84 percent of consumers identifying broadband as an "essential" network service not on the table for cuts. Heck, you might even get an extra loaf: More consumers globally are even planning to subscribe or upgrade their broadband services, the study found.
"This clearly shows that people across the world rely on broadband services as a central part of their social and economic lives," says Tim Krause, Chief Marketing Officer for Alcatel-Lucent. Do tell.
The research also turned up some interesting attitudes about broadband from different regions and socio-economic strata. In markets such as France, for example, consumers indicate that the financial crisis has had "a greater negative impact" on their household when compared to consumers in other countries, the study found. Yet people in emerging countries are "more optimistic about the future than those in developed countries" -- two thirds of consumers indicated they are cutting expenditures, 85 percent of consumers from emerging countries indicated that their household economic situation would be the same or better a year from now compared to 64 percent of respondents in the developed countries.
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If you're an American or Canadian business with on-site deployments from certain vendors, and you're not happy, you may be interested in eGain Communications's promotion letting enterprises with "obsolete and non-integrated systems for customer service management" switch to eGain's multichannel customer service with no license fee for acquiring the eGain software to replace existing vendor licenses, one for one.
The idea behind the promotion, according to eGain officials, is that enterprises with legacy, non-integrated customer service products "face non-existent product road maps or costly, forklift upgrades to new unproven versions." For companies who want something else, Ashu Roy, CEO of eGain says their SafeSwitch Program "will make the decision even easier for them."
From Tokyo comes news that the ObjectsOnClouds Open Source Project Initiative, "OOCOSPI" to his friends, is "a worldwide collaborative effort to develop a set of integrated technologies as a cloud computing platform."
Features the ObjectsOnClouds Platform include real-time multi-user collaborative multi-language content editing, version control with instant push notifications upon content changes and fine-grained permission control for secure access to contents. It also has a free-form "natural" database, project officials say, which "abstracts the complexity of traditional relationship databases." The advantage here is that "non-technical people" can create cloud applications.
The Ionosphere Server is a Java EE/GlassFish-based server component, and Aurora is an Integrated Development Environment (IDE) for building cloud applications. As a native application for Mac and Windows, Aurora is "designed to take advantage of the platform's speed and efficiency.," company officials say.
NetSuite has announced the appointment of veteran technology exec Edward Zander to its board of directors.






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