The news as of the first coffee this morning, and the music is... folks, it's just a Rod Stewart "Big Bayou" kind of day -- crank up the Chuck Berry riffs, the pounding honky-tonk piano, the Muscle Shoals horns, the good-time Southern-fried songwriting and let 'er rip:
Dependable HomeTech, a Canada- based provider of technology support services for residential and business customers, has selected InVision Enterprise WFM
for scheduling its call center agents.
By implementing the technology from InVision Software, a vendor of enterprise-wide workforce management tools, DHT officials said they're trying to improve the efficiency of their disparate service departments - "This will result in a better service at the appropriate times for customers and a reduction in labor costs."
DHT employs 500 people in total, with 150 of them working in the DHT headquarters-based call center. They get calls from residential and business customers, provide technical support and premium support over the phone or online.
The company's decision to purchase InVision's software was influenced by "several factors," DHT officials say, "besides economic reasons and InVision's competitive pricing."
Evidently DHT required one single platform for planning across disparate departments in order to achieve "flexibility in staff planning," company officials say, adding that they liked InVision's optimization engine and the module AutoScheduler: "Now, the planners at DHT can create requirement-driven and optimized schedules at the push of a button while meeting all scheduling constraints."
Founded in 1995 and based in Ratingen, Germany, InVision employs more than 210 WFM specialists and has offices across Europe, North America, and South Africa.
officials say they've enhanced their XCS eiConsole to support the SAP
The XCS eiConsole is a graphical Integrated Development Environment for developing, deploying, managing, and maintaining interfaces "between any system and any other system regardless of platform, operating system, database, data format, or communications protocol," company officials claim.
The XCS eiConsole, with support for SAP IDoc integration, is being marketed as a way to get capabilities designed to slash the time required to parse, produce, and map IDoc data formats - it "address the subtleties of working with SAP IDoc."
In addition to supporting the SAP IDoc formats, the XCS eiConsole supports all major XML standards, EDI formats, and connectivity options, such as database, file directory, e-mail, FTP, HTTP, JMS, RMI, SOAP Web Service, what have you. This would make integrating SAP systems a whole lot easier.
You can get a free 90-day evaluation download of the XCS eiConsole with support from the PilotFish site linked above.