Dependable HomeTech, a Canada- based provider of technology support services for residential and business customers, has selected InVision Enterprise WFM for scheduling its call center agents.
DHT employs 500 people in total, with 150 of them working in the DHT headquarters-based call center. They get calls from residential and business customers, provide technical support and premium support over the phone or online.
Founded in 1995 and based in Ratingen, Germany, InVision employs more than 210 WFM specialists and has offices across Europe, North America, and South Africa.
PilotFish Technology officials say they've enhanced their XCS eiConsole to support the SAP IDoc formats.
In addition to supporting the SAP IDoc formats, the XCS eiConsole supports all major XML standards, EDI formats, and connectivity options, such as database, file directory, e-mail, FTP, HTTP, JMS, RMI, SOAP Web Service, what have you. This would make integrating SAP systems a whole lot easier.
You can get a free 90-day evaluation download of the XCS eiConsole with support from the PilotFish site linked above. Yes, there's an on-line tutorial with step-by-step instructions on how to build, test and deploy a sample SAP IDoc interface.
Based in Middletown, Connecticut, PilotFish provides software and services to enable the integration of disparate systems using XML standards.
CEVA, a licensor of silicon intellectual property platform tools and DSP cores, and Gennum Corporation's Snowbush IP Group have announced a partnership to deliver a Serial Attached SCSI (SAS) 2.0 IP product optimized for embedded storage applications.
With ever-increasing requirements for higher performance and higher reliability, the enterprise storage industry is evolving from parallel SCSI to Serial Attached SCSI. SAS 2.0 doubles the line rate to 6Gbps compared to the previous generation, and by offering a licensable SAS 2.0 product, CEVA and Snowbush officials see themselves as positioned to "exploit the growing demand for embeddable SAS 2.0 IP, particularly for Solid State Drive applications," where CEVA and Snowbush have experience.
Ewald Liess, General Manager of the Snowbush IP Group for Gennum, said that by integrating best-of-breed technologies from both companies, "we can offer a PHY plus Controller SAS 2.0 IP to our customers, further shortening the time to market for SAS 2.0 products."
Come January 1, Oregon drivers will face a fine for talking on a handheld communication device while driving.
BlueAnt Wireless has an idea: The company's encouraging Oregon drivers -- First Coffee's sure they wouldn't mind if non-Oregonians also did this - to consider its line of Bluetooth headsets and car speakerphones with voice control technology.
BlueAnt Executive Chairman, Taisen Maddern, explains that the voice control technology "announces incoming calls and in turn, the user can talk back to answer or reject calls, eliminating the need for drivers to take their attention off the road."
Still, when you're considering the wide variety of devices on the market, consider where will you use your hands-free device? If the answer is while driving only, a car speakerphone may be best. This is also something to think about if you switch or rent cars frequently, as you will be better served with a sun visor speakerphone that can clip on and off to move with you.
Think about phone compatibility as well - you'll most likely want something with Bluetooth technology. And, BlueAnt officials advise, "if you use more than one mobile phone, such as a personal and a work phone, or if you plan to share your hands-free device with another person, look for hands-free devices that support multipoint technology."
Headquartered in Melbourne, BlueAnt also has offices in Silicon Valley and London.
HomeFinder.com, which connects home buyers, sellers and real estate professionals locally and nationally, has announced the launch of "Open Houses," which company officials describe as an iPhone app for helping home buyers find open houses and connect with a qualified local Realtor.
It already has partnerships with 130+ local newspapers across the country, which gives it a lot of listings: "The Open Houses app will be marketed aggressively to active home buyers," company officials say.
It features one click access to open houses around a user's location through the iPhone's native location-aware technology, plus search filtering to pinpoint the areas, price range and property types for a particular search.
Berkeley Varitronics Systems, which sells wireless products and products to the domestic and international wireless telecommunications industry, has announced the release of a hand-held cell phone detector -- fittingly -- called the Bloodhound.
Evidently "more and more contraband cell phones are being smuggled into correctional facilities in order to conduct criminal activity," according to Texas State Senator John Whitmire. He should know: He received threatening calls from a death row inmate with a cell phone.
The FCC has been petitioned to allow cell phone jamming, BVS says. However, according to Steve Largent, President and CEO of CTIA - The Wireless Association, and a Hall of Fame former wide receiver for the Seattle Seahawks, cell phone jamming will not fully address the growing problem.
BVS would like to offer just such a product: The Bloodhound is designed to track down and pinpoint contraband cell phones without interfering with authorized communication channels: "Unlike most systems that require an entire network infrastructure of wireless sensors hard-wired throughout a facility, which is expensive and difficult to deploy, the mobile Bloodhound has a high speed scanning multi-band receiver harnessed to a DF-Direction Finding Antenna."
Catalyst Telecom, a sales unit of ScanSource and value-added distributor of voice, video and data convergence products, has signed a distribution agreement with Sipera Systems, which sells communications security appliance hardware and maintenance services.
Sipera's products secure voice, video, collaboration and other real-time communications in converged IP networks to any endpoint. "By offering these, resellers can assure users that the VoIP and Unified Communications they are offering are secure, company officials say.
Dean Roth, vice president of Sales, Central Region, Sipera Systems, agrees, saying that "technology analysts have reported that security is one of the chief concerns that can inhibit an enterprise from adopting VoIP and UC."
Sipera also offers VIPER Lab professional services, available through Catalyst, which include vulnerability assessments and architecture consulting. Resellers can use the service to ensure that their end users' VoIP and UC projects support compliance with security mandates, such as student or patient data privacy, as well as financial transaction and consumer information confidentiality.