FCC Broadband, VoIPSwitch Expands, Robin Hood and CRM, New York Life, Neustar

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FCC Broadband, VoIPSwitch Expands, Robin Hood and CRM, New York Life, Neustar

The Federal Communications Commission will deliver to Congress today the long-awaited National Broadband Plan, TMC reported last week, setting what the agency terms "an ambitious agenda for connecting all corners of the nation."

 

"The 10-year plan calls for connecting 100 million households to affordable 100-megabits-per-second service, affordable access to ultra-high-speed broadband of at least 1 gigabit per second at anchor institutions such as schools, hospitals, and military installations and making 500 megahertz of spectrum newly available for licensed and unlicensed use," TMC's Erin Harrison wrote.

 

Some in the industry back the project. Global Crossing applauded the move, with company officials saying they share the FCC's goal of expanding broadband deployment.

 

Read more now.

 
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VoipSwitch recently expanded the modules they offer.

The company has been actively involved in the VoIP arena since 2001 and currently has in excess of 1,500 Voipswitch products deployed worldwide, according to company officials.

Their award-winning softswitch product was named the best product of the year 2008 and Next Generation Network Leader 2009.

Most recently, they added extensions for Voipswitch platforms which let providers offer a wide range of service features including calling cards, Callback SMS/ANI/PIN/WEB with all features running on independent IP IVR with flexible xml scenarios and recording tools.

They also offer call-shops - flash made Web interface for real-time billing and invoicing, multilevel resellers system with Web interface and an online store for selling account, recharge and selling goods online.

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Officials of open source CRM provider SugarCRM, the open source customer relationship management software vendor, say "a number of high-profile companies" have selected SugarCRM's cloud-based CRM services. 

The organizations include BLS Telecom, Robin Hood, The Utah Flash, SkyScanner and BancVue, a fairly diverse group spanning different industries and geographies.

Guess Little John and Maid Marian just weren't getting it done for Robin Locksley anymore. Friar Tuck was obviously multitasking.

 

BLS Telecom, a vendor of telecommunication products and services headquartered in Harrison, New York, chose SugarCRM to "help streamline its product order and delivery process," according to SugarCRM officials, "achieving efficiency gains of almost 80 percent."

 

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New York Life was looking for something to help capture direct customer feedback from a larger group of callers. "We couldn't get the feedback frequent enough and we couldn't link it back to track actionable change. We needed to add another tool to help us tell the whole story," says Lynn O'Neill, Assistant VP.

 

Whatever they got had to be automated and invisible to the agent, possess robust reporting capabilities, ease of use, and the ability to be turned on and off. In the end they chose inContact ECHO (Every Customer Has Opinions), from hosted call center solutions provider inContact, which lets users deliver a customer service survey immediately following a contact to capture feedback regarding the experience.

 

These results are given to the agent and managers "in near real-time," inContact officials say. O'Neill says it was picked "due to price, how easy it was to use, and because of how it met our overall implementation needs," adding that "Initially our IT department wasn't convinced," but came around after implementation.

 

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Recently TMC's Group Managing Editor Michael Dinan caught up with Sean Leach of Neustar to talk about the DNS Real-Time Directory.

 

"The key fact is that it's not a proprietary system," Leach told Dinan in a podcast interview that's available here, in the DNS Zone. Saying that the company just "wanted to make the Internet a better place," as DNS providers, seeking to improve the overall experience for everyone, "we knew that if we built a proprietary system, people would be hesitant to join."

 

No doubt he's correct. So what they company did, Leach says, is create an open system that anybody can publish to and anybody can subscribe to - "including our competitors. It's one of those systems where the more people who are on it, the more valuable it becomes."

 

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