Would it surprise you to learn that in these days of FoIP there's a vendor who still does a lot of business with analog lines, PRI and T1 digital?
It shouldn't. FoIP is growing fast, sure, but some customers aren't fully VoIP and UC capable. Plus many customers will be implementing VoIP in the near future but need to have analog now, and need a vendor who can work with them on that.
Officials of FaxCore see that one of their special selling points - the ability to migrate easily from legacy to IP and UC.
According to the report, "Global Unified Communications Emerges from the Cloud," there are two trends that are really working to enhance UC and spur its uptake in the marketplace.
Read more now.
Yes, you were right to think 2009 continued to be difficult to the end. And your experience jibes with the Corded PBX market (well, excluding Micro PBX products, that is) as well as Tiger Woods's.
According to a recent study by market consultancy MZA, it turns out the Corded PBX market declined by 10 percent in Q4 2009, period October to December 2009 inclusive, compared to Q4 2008. Overall, more than 13 million extensions were supplied to the market during this time.
That might sound good at first blush, but over the rest of the year declines of over 20 percent were registered, with the worst performance recorded in Q1 2009, when volumes dropped by 30 percent.
Read more now.
'Quick! To the Batfax!"
No, that wasn't how it went, was it? It was the Batphone. Phones always get the best roles in movies. Fax machines need new agents.
Take The Usual Suspects. Who can forget the penultimate scene where - spoiler alert - the police sketch image of Kaiser Soze from the survivor of the explosion comes through too late for the detective to catch Verbal Kent (Kevin Spacey), who has calmly walked out of Chazz Palmieri's office in the police station after spinning a fabulous story on the spot?
Durn fax machine. If the sketch had been e-mailed Chazz would have gotten it on time and not let a notorious criminal walk free.
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When TMCnet's Stefania Viscusi interviewed Walter Kendrick, director of product management at Empirix about voice monitoring recently, she asked why it's vital that voice quality issues be identified and fixed before they reach the customer.
"Poor voice quality definitely has an effect on contact center metrics and customer satisfaction," Kendrick told Viscusi in a podcast that's available here, citing abandoned call ratios as just one of a number of negative implications: "If the customer cannot communicate effectively with that call center agent, they're likely to hang up and turn their business over to somebody else."
Of course, as he points out, nobody would stay on the phone if they can't communicate with the end agent. "They're going to get frustrated and hang up, and those companies are going to effectively lose customers because of poor voice quality," something that, today, is relatively easy to fix.
Read more now.
It's a tough economy, and unemployment remains high despite billions and billions of dollars being wasted in D.C. under the guise of "helping" bring unemployment down, lots of people want work.
Employees in a recent Regus-sponsored survey reported in the Dallas Business Journal said sure, they appreciated having jobs, but they needed them to be in "a flexible work environment" to "counterbalance stress."
Regus sells flexible office suites and virtual office products. Jeffrey Doughman, a regional vice president with Regus, says employees "more than ever, desire workplaces that offer flexibility for them to be productive."
