Physical constraints of embedded devices typically dictate low memory availability for the system and services.
"Both static and dynamic memory consumptions impact the overall system, availability of resources to other services in the system," according to officials from D2 Technologies, a mobile unified communications provider.
However, the company's vPort technology is "rigorously optimized for such environments and it exceeds typical embedded device requirements."
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When your company says they're implementing a call recording and call monitoring or quality monitoring system that can be a sensitive issue with privacy concerns, paranoia, and trust concerns.
To handle it correctly, to create "a sense of empowerment and achievement through knowledge sharing and training is crucial" to the success of the program, finds a recent white paper, "How to effectively implement a quality monitoring system for rapid agent performance improvement" from Coordinated Systems, which calls it "easing the fear of big brother."
"Big Brother," the study says, refers to the feeling of having everything monitored - e-mail, phone calls, chats and other interactions. No doubt most people do not want to be bugged unless it's a case of national security, but in most cases employees accept being monitored, whether it is in a side-by-side coaching effort, or when activities are recorded.
It still seems like Big Brother, however, and "implementing a call center quality monitoring product should not elevate these concerns," the study says: "It is up to the employer to present this new procedural change in a manner that is both positive and non-intrusive."
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PowerNet Global wants its partners to be aware of improvements to its data services offering.
Company officials say PNG now has lower pricing to offer partners, as well as additional carriers and more coverage - and they have an improved quoting tool that partners can access on an Agent Portal. If current partners need help resetting their log-in to access the quoting tool, they now have easier methods of contacting the company via telephone or e-mail, and agents interested in becoming a partner can visit a Web site to sign up.
The idea behind Partner Program, PNG officials say, is "to provide our partners with the newest products at competitive prices while also supporting you with top commissions, bonuses, and superior service to go along with it."
Noting that they've been in the telecom industry for nearly two decades, company officials say "we provide you with the resources you need to win more business.
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We're guessing your communication speed is rather important to your business, that you like being able to cost-efficiently process contracts, invoices, purchase orders, and other legally binding, mission-critical documents.
Indeed, according to a recent survivability guide white paper from XMediusFAX, this is where the fundamental business value of fax is clear - "its well-established wide ranging benefits including low costs, format insensitivity, ubiquity and global standardization as well as transport velocity, security, and general robustness."
A recent Gartner report cited in the paper found that "the kinds of documents sent over fax servers are, if anything, even more mission-critical than ever." This highlights the need for IT/network administrators, architects and business leaders to better understand the tradeoffs associated with different fax survivability solutions.
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ConAgra wanted to lower operational costs and enhance the customer experience. Hey who wouldn't?
They found they couldn't achieve their targets with their national outsourcing provider. After considering their options, company officials say, they decided to "develop an employee-based virtual workforce supported by an on-demand" product.
They chose inContact's hosted call center software, as the company "had all the components necessary to integrate with their existing CRM and meet their other objectives." ConAgra officials say they were able to save $1 million dollars, create a home-based workforce of 100 agents and achieve a customer satisfaction score of 96.7 percent.
"My vision has always been to 'wow' and delight our customers," said Krystal Sautter, former director of consumer affairs at ConAgra Foods. "While we attempted to work with our current outsourcer to get us from being less transactional and more relational, we never really experienced any break-through progress. We had also been experiencing some on-going service issues, then we found inContact."
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