Take that, Showtime.
Movie channel Epix hits the news, signing a carriage agreement with Dish Network that will "give Epix nationwide U.S. distribution for the first time, marking a breakthrough in its efforts to reach more viewers."
According to Business Week, Dish is the second- largest U.S. satellite TV service.
According to Reuters, this makes Epix, a joint venture between Lions Gate Entertainment, Viacom's Paramount Pictures and Metro-Goldwyn-Mayer "available to 14 million additional customers across the United States."
Recently, at CTIA 2010, TMC's Carl Ford had a chance to interview Stefan Lindvall, president of Connected Development, a relatively new company founded last year.
Ford noted that Connected Development helped, "from the cradle to the grave" with building M2M products. "We founded our company to be a viable force in the industry," Lindvall said, to help new providers entering the market with advice, design and testing services, as well as certification services.
"We believe that we can help customers truly manage their projects," he said, "from a timing and cost standpoint."
Ford noted that the market is "very active" with M2M products now, with lots of people looking for help, so "you have this interesting opportunity now to support development of different verticals," asking Lindvall if there were any particular verticals the company was focusing on.
Recently, TMC's Stefania Viscusi held a podcast session with Paul Wiggins, convergence technology manager at Tone Software, a provider of network monitoring and management products for converged telecommunications and IP infrastructures.
She asked Wiggins how does Tone's proactive quality management help ensure that performance goals are met?
Wiggins answered that this type of in-depth management of the type Tone offers is "a big piece of ensuring service levels."
When quality issues arise, service technicians need a deep set of metrics, he noted, "so that they can expedite remediation."
Recently Contactual posted an informative demonstration video to its website providing an overview of its on-demand, multichannel call center offering. The video provides an overview of the company's cloud-based call center software, highlighting some key features.
The video bills OnDemand Contact Center as a product that's easy to use and easy to configure -- and they have nice clear graphics showing just how that's done. You can receive phone calls, chats and e-mails all through a single interface.
Setting up this Web-based call center solution is easier than you might think, too, since you can take calls over regular phone lines or VoIP, whichever you prefer.
The agent desktop is designed to be "simple and intuitive," company officials say, and if the screen graphics are anything to go by, they're telling the truth. It's easy for call center agents to change their status from online and available to "Taking A Break" or "Working Offline."
RadiSys Corporation, a vendor of hardware and software platforms for next generation IP-based wireless, wireline and video networks, will announceresults for the first quarter of 2010 at 4:05 p.m. ET on Tuesday, April 27, 2010.
Following the release, Scott Grout, CEO, and Brian Bronson, Chief Financial Officer, will host a conference call at 5:00 to discuss the company's results, along with business highlights and the outlook.
To participate in the live conference call, dial (888) 333-0027 in the United States and Canada or (706) 634-4990 for all other countries and reference conference ID# 67989520.
