DIDXchange has announced a new member to its wholesale DID phone number ecosystem, FonicaPBX, according to company officials.
They provide a VIP Video Phone unlimited video calling plan with unlimited nationwide calling, video to video calls, and international rates: "In addition, IP PBX includes voicemail plus, caller ID, call waiting, call forwarding, area code selection, call hunting, and other SMB-necessary telecommunications features," company officials say.
"Hosted IP vendors like FonicaPBX are jumping to fill the gap for businesses at a crucial time in telecommunications history," said Rob Adler, vice president of Client Strategy at Vantage Communications recently during the International CTIA 2010 conference.
FonicaPBX speaks both Spanish and English, and they have a 24/7 sales and customer service site. The group extends an invitation for resellers also with a complete and specialized training program after signing an agreement and purchasing a startup package.
One learns quickly that an efficient billing system is a key success factor in the VoIP business, which is tough enough without one.
One good option is Speedflow. Their product offering includes billing and routing systems with financial accounting in a single product. The billing system offers complete calls statistics, connection quality reports, financial reports and other information.
It runs on Linux and PostgreSQL thus allowing security, native redundancy, flexibility and clustering. Company officials say it can be interconnected with various softswitches and hardware devices on prepaid and postpaid basis via radius and diameter.
Workforce Management solutions provider Monet Software recently prepared a checklist to help organizations ensure that their call centers are running at peak efficiency. The 10-point checklist is offered for free as part of the company's Workforce Management Success Kit, available on its recently-redesigned website.
What follows are the first three "tips:"
Implement a flexible shift model. Starting times, lunch breaks, end times, etc. are often fixed over the week, resulting either in overstaffing (higher costs!) or understaffing (lower service levels and revenues!). That's why more and more call centers switch from a fixed to a flexible shift model.
If the latest news out of Britain is anything to go by - and we are of the opinion that it is - then Internet Protocol phones are gaining traction.
U.K.-based urban wireless Internet and telecommunications service provider On-Communications has launched the new Hosted Voice suite of business class IP telephony services, according to recent reports published by TMC.
The Hosted Voice suite comprises three service offers, company officials say: Communicator, Managed Communicator and Feature Plus. Communicator is a hosted voice system for businesses and organizations with up to 200 people, Managed Communicator "has all the benefits of Communicator," but where On-Communications provides all the end user installation, connections and training as well as the hosted service, company officials said.
Bradon Technologies has developed Bradon Technologies Wide Band Codec, which company officials describe as "a proprietary wideband codec characterized by extremely low computational costs to encode and decode speech."
The most popular example of a wideband codec is "SILK," say officials of the Ontario-based firm, which is used in the latest version of Skype. However, they contend that wideband codecs such as this "suffer from very large computational costs to encode and decode the audio signal."
These large computational costs are not significant when the codec is used in point-to-point applications on desktops and laptops. They do however, limit the number of participants in multi-user conferences, IP-Telephony gateways and smartphones.
For these uses, Bradon Technologies' proprietary wideband codec is particularly effective, company officials say: "The main focus in the development of this wideband codec was to ensure the lowest possible computational cost both in encoding and decoding the audio signal."
