BuilderMT and Parature, Flash and Apple, KBCm, Ethernet Study, NEI's Element Manager

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

BuilderMT and Parature, Flash and Apple, KBCm, Ethernet Study, NEI's Element Manager

BuilderMT, based in Lakewood, Colo., which sells production management software for residential homebuilders, was finding its customer support organization stretched to the limit.

They wanted to offer their customers an easy-to-use, Web-based support system for instant 24/7 support from any Web browser, as well as a closed-looped system to integrate multiple communication and productivity applications.

So they selected Parature's customer support software, with BuilderMT officials citing the product's due "integrated support portal, flexible knowledgebase, and closed-loop ticketing system."

The online support portal is incorporated into BuilderMT's company site and serves as the starting point for customers seeking assistance, according to BuilderMT officials, explaining that from the support portal, customers can access knowledgebase articles to quickly find answers to questions on their own.

Read more here.
...

Steve Jobs Himself has come out and said it: There will be no Flash capability on iPhones, iPod Touches or iPads, and you're lucky if they let it work on your iMacs.

 According to the Associated Press, Apple's CEO wrote that "Flash has too many bugs, drains batteries too quickly and is too oriented to personal computers to work on the iPhone and iPad."

Appropriately titled "Thoughts on Flash," Jobs's seven-page letter posted on the Apple Web sit, explained why Apple has decided to keep anything using Flash from working on their iCool Anything devices, invoking the usual "reliability, security and performance" trio.

Information Week, calling Jobs's letter "a major offensive" against Adobe, said in the past Adobe officials have complained that "Apple's Flash ban reflects a 'disturbing trend where Apple is starting to inhibit broad categories of innovation on their platforms.'"

"The most important reason," the AP reports Jobs as saying, is "Flash puts a third party between Apple and software developers. In other words, developers can take advantage of improvements from Apple only if Adobe upgrades its own software, Jobs wrote."

Read more here.
...


The KBCm Group provides consulting services for building owners looking to build, expand or redevelop properties, but owner Ken Blankenfeld realized he needed more than just knowing how to do his job well.

He saw the communications challenge associated with this business model, since "each strategic partner had their own contact information," as he said recently. By setting up virtual phone service my1voice, Blankenfeld found a way to connect all parties.

This meant "building owners no longer had to make dozens of calls to different phone numbers before obtaining an answer to a simple question," as he said.

"I tell every small business I come into contact with that they should get rid of their old PBX and replace it with my1voice," Blankenfeld said. "When you look at the cost, the time and the effort those systems require versus the 'get in and drive it' simplicity and especially the customer service that comes with my1voice there's no comparison."

Read more here.
...

Market research firm Infonetics has released the first edition of its biannual 2010 Mobile Backhaul Equipment and Services market size, market share, and forecast report, along with results from its new IP/Ethernet in Mobile Backhaul Networks: Global Service Provider Survey.

Mobile backhaul equipment spending increased 21 percent in 2009, to $7.2 billion worldwide, and Infonetics Research forecasts the mobile backhaul equipment market to grow to $10.4 billion by 2014.

"We have seen a wholesale shift in backhaul strategies as operators try to reduce the costs associated with skyrocketing mobile data traffic," said Michael Howard, principal analyst and co-founder of Infonetics Research.

In a recent podcast interview with TMCnet, Mark Casey, president of CFN Services, a provider of infrastructure and network services for the enterprise, public sector and wireless markets, said the explosion of all the new devices in the marketplace has amplified the demands on a backhaul networks.

"So they're all scrambling to catch up with the data demand that's been being driven onto the backup network," Casey told TMCnet during the interview.

Read more here.
...

In 2009, NEI announced new enhancements to its Element Manager 3.0, which now includes enhanced smart services for software developers. Mike Slattery, the director of software development at NEI, had a chance recently to discuss with TMC's Marisa Torrieri how these smart services help developers build secure, hardened solutions that deliver on the promise of low-lifecycle maintenance.
 
Addressing the question of what their customers' number one concern for deploying next generation appliances, Slattery said within the customer community there are CEOs and VPs of product management whose chief concern is time to market: "It's always been a big concern of theirs, and in this economic environment, every market seems to be hyper-competitive."

As a result, getting the product out to market as fast as possible has become a top concern, Slattery said.

Read more here.
 
 
 
 
 


Featured Events