Etisalat in India, VoIP Supply, Google Maps and Ford, Phybridge, Voxeo IVR

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

Etisalat in India, VoIP Supply, Google Maps and Ford, Phybridge, Voxeo IVR

India's Reliance Communications has "approved a plan to sell a minority stake to a bidder like Etisalat, AT&T or MTN Group," according to the Associated Press. The news sent its stock up as much as 6.5 percent in Monday trading.
Reliance's board has "approved selling up to a 26 percent equity stake to strategic or private equity investors, and gave the go-ahead for other strategic combination opportunities," the AP reported, adding that talks with "Dubai-based Emirates Telecommunications Corp., or Etisalat, for a 26 percent equity stake to strategic or private equity investors, and gave the go-ahead for other strategic combination opportunities," the AP reported, adding that talks with "Dubai-based Emirates Telecommunications Corp., or Etisalat, for a 26 percent stake sale valued around $4 billion," were the most advanced now.
Bloomberg BusinessWeek cites Kamlesh Bhatia, a principal research analyst at Gartner, saying that besides aiming to reduce its debt and raise more capital, Reliance will also be looking for an investor that will bring expertise in the area of operating 3G services.
Read more here.
...
VoIP Supply, a division of Sayers Technology Holdings and a vendor of Voice over IP equipment and systems, has announced the release of its VoIP Phone Buyers Guide, the second guide to be released from its "Learn More" series of educational guides to VoIP equipment.
"As VoIP technology hits the mainstream prosumer there is a great need for educational resources that help demystify and explain the various components that comprise a complete VoIP solution so that solid purchase decisions can be made," stated Garrett Smith, Director of Marketing and Business Development at VoIP Supply, adding "The VoIP Phone Buyers Guide is that type of resource."
Written in what VoIP Supply officials say is "a vendor neutral and straight forward style," the VoIP Phone Buyers Guide is a free download.
Read more here.
...
Ford will add Google Maps to its Sync in-cabin application system, according to industry observer Larry Dignan, who characterized it as "the latest cloud computing service that the automaker is adding on to its IT stack."
Industry observer Sharon Gaudin says the Google Maps update, dubbed Send to Sync, "is designed to enable people to send Google maps and directions from their computers or smart phones directly to their vehicles."

Google Maps is expected to be available by July 1 on all 2010 and 2011 models equipped with Sync.

Ford, according to Dignan, thinks a technology stack inside its vehicles is "a way to set the automaker apart from its rivals. Microsoft's Sync platform is the base layer and Ford handles the integration with the hardware and safety and middleware."
Read more here.
...
The Phybridge UniPhyer, company officials say, is "the only product in the world to deliver Ethernet and Power over Ethernet over a single pair with reach of over 1,200 feet. "
We're sure you can find a lot of uses for that kind of capability. Hoteliers sure have - "the unique capabilities of the UniPhyer enables hoteliers to use the existing voice infrastructure to extend Ethernet ,maintaining their current phone system or allowing simple migration to IP telephony with fast Ethernet at the same time," according to Phybridge officials.
Deployment is "low cost, quick and easy," they say, with "no disruptions, and can be deployed quicker than you can change the linen in a room."
Well, maybe quicker than you can change the linen in a room. We're not sure how long it would take us.
Read more here.
...
Voxeo, which sells enterprise IVR applications as part of its VoiceWorks enterprise IVR application suite, has put together a list of seven areas enterprises are finding good uses for IVR:
Auto-Attendant. "Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to answer their main office and toll-free numbers," Voxeo officials say. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or group they want to reach. 

Telephone Notification. Most enterprises are looking for something to deliver time-critical information to customers, employees, divisions, or teams. VoiceWorks outbound notification applications "enable delivery of information via calls to any desk or wireless phone, useful during emergencies or for last-minute product updates and announcements." 

Call Center Automation. Increasingly, enterprises are looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Voxeo's call center automation applications can deliver cost reductions that even surpass savings achieved from off-shore operations. So company officials say.
Read more here.
 


Featured Events