Intelestream CRM, Enterprise Voice, World Telecom Report, 911 Enable, ESET Cyber Crime

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David Sims
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Intelestream CRM, Enterprise Voice, World Telecom Report, 911 Enable, ESET Cyber Crime

Intelestream recently issued a good white paper on ten considerations when purchasing a CRM system. Naturally there are more than that, but these ten, some of which are summarized here, give you a good head start on the process.
Call them the Ten CRM Commandments, if you will.
Before you buy your CRM, make sure that your company's decision makers, top executives, and stakeholders understand and embrace CRM as a business strategy.
Just as important as embracing your CRM application as a business strategy, is calculating your CRM's return-on-investment. Make no mistake: CRM is costly. Calculating exactly how much you need upfront, for maintenance and for growth are key factors.
Read more here.
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Synergy Research Group has recently published the Q1 2010 Enterprise Voice market shares, finding that the worldwide market for Enterprise Voice totaled $2.4 billion in Q1 2010.
Latin America and APAC posted the largest increases. The US and China were somewhat flat with one percent growth. EMEA was the only major region to post a decline.
Year over year, the study found, the worldwide Enterprise Telephony market grew only three percent. "However when looking deeper into regional numbers, we see some standout countries posting strong double-digit growth," Synergy officials say: "For example, in APAC, India and Taiwan posted 32.8 percent and 27.7 percent growth, respectively and in Western Europe the UK experienced strongest results with 24.4 percent year-over-year growth."
With the recovering economic environment some vendors fared better than others navigating through increased competition and conservative customer spending, according to Jeremy Duke, Principal Analyst and Founder, Synergy Research Group: "The effects of strong country growth, where vendors had a strong presence, was a significant contributor to vendor performance in the quarter."
Read more here.
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TU's World Telecommunication/ICT Development Report 2010 was issued recently at the World Telecommunication Development Conference in Hyderabad, finding tremendous growth and evolution in mobile cellular technology.
The report provides what its authors say is "a mid-term review of the progress made in creating a global information society by 2015," a commitment that governments agreed upon at the World Summit on the Information Society in Geneva in 2003 and in Tunis in 2005.
The report says mobile cellular technology has led to connecting many previously unconnected areas. "Today, nearly 90 per cent of the world's population is covered by a mobile cellular network," says ITU Secretary-General Hamadoun Touré, "and even people in rural and remote areas now have the means to access the global information society."
Read more here.
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It's true many organizations use wireless endpoints to deliver improved communications capabilities for mobile users within the office. Implementing a Cisco Unified Wireless Network, according to 911 Enable officials, "provides these users with service that is more secure and reliable than a radio system, and less expensive than traditional cell phones or smartphones."
Officials say the system "allows users to be reached regardless of their location, whether they are at their desk, or on the other side of the organization's campus."
Though this increased mobility can enhance the efficiency of users, it also creates a challenge for E911 because many organizations run their wireless networks across a single large subnet, and most E911 tools only allow Emergency Response Locations to be identified by subnet.
In other words, when 911 is dialed from an enterprise wireless phone, the Public Safety Answering Point would receive the location information for the large subnet, within which the caller could be anywhere. This means emergency responders would have to search the entire subnet area to locate the distressed caller.
Read more here.
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Recently at the Interop 2010 show in Las Vegas, TMC's CEO Rich Tehrani interviewed ESET's Senior Research Director Jeff Debrosse.
ESET is a software security company founded in Bratislava, Slovakia 20 years ago, according to Debrosse, adding that the company's had a U.S. presence for the past ten years.
When asked if he'd seen any changes in the market with the economic ups and down over the past few years, he said their business has remained pretty steady, and that cyber crime doesn't show any signs of slowing down.
Debrosse said they work mostly to help protect the end point, e-mail servers, and they also sell gateway products. "So we really focus on protecting those devices, even the mobile devices, from the onslaught of malware that's coming from the outside, let's just say from Web sites, from targeted attacks and cyber criminals in general."
When asked if it was a particular challenge to stay ahead of the threats of such attacks, Debrosse said it certainly keeps them on their toes: "We have to scale the business to keep meeting the scaling threat."
Read more here.
 


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