Recently in San Jose, TMC's CEO Rich Tehrani had a chance to sit down and interview Andy Chou, the Chief Architect of Coverity, who said the company has just launched a new partnership with Armorize Software, which works in enterprise malware detection.
"What we really want to do," Chou said, is to take the quality analysis for software, "and combine it with security analysis for software, so you can do both during the development process, and get rid of both crash-causing defects and other problems, as well as security problems in your code before it's released."
When asked by Tehrani if that was a hot button for his customers about now, Chou said he thinks that customers have always cared about quality. "They've always wanted to make sure they ship products that are high quality and deliver the value they're supposed to, in terms of functionality and performance."
Recently TMC's CEO Rich Tehrani had a chance to sit down and talk with Caleb Sima, the CEO of Armorize. It's a three-year old company "mostly based out of Asia," Sima said, adding that "mostly what we do is make software products that help protect companies from computer hackers."
Specifically, he said, "we do two things. First, he said, is "identifying malware. This has become a very big problem." He explained that it used to be malware was transmitted via opening infected attachments, but now, with technological advancements, "people are using Web sites to send malware."
So if you go to a Web site, "even if it's trusted," Sima said, a well-known site, "it can get infected, and serve out this malware." And sometimes enterprises that are serving malware don't even know it, he said. "They've never known they've been exploited, they don't know that malware's being served."
Armorize makes a SaaS product called Hack Alert, Sima said, explaining that it's completely remote, and "we scan all these external Web sites on a repeated basis."
He noted that instead of looking for signatures, which is pretty much what antivirus programs do, with malware, Armorize does something called behavioral analysis, where "we actually almost simulate a vulnerable machine, that browses to the pages in an enterprise Web site, and then when we get infected we'll see the malware acting, and we'll catch it, and we'll identify it and notify the company of that malware."
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Recently in San Jose, TMC's CEO, Rich Tehrani, had a chance to sit down and talk with Joel Christner, the Chief Scientist for StorSimple, a venture-backed small company in Santa Clara focused on helping businesses use cloud storage "as if it were traditional on-premise data storage."
From the perspective of the customer, Tehrani asked, "what do they see when they're using your service?"
Christner said that while customers traditionally have a number of applications that drive their business, "we focus on the applications that enable collaboration," such as SharePoint. He said their device works like "an on-ramp to the cloud," where "we make the cloud look like local data center storage."
He explained that while the storage works pretty much the same as any application to store data, "the key difference is that you're able to take advantage of cloud storage services," which are elastic and lower cost than buying traditional storage for your data center."
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If your Contact Center is operating professionally you're making significant capital investments in headsets for your agents. You'd like to take care of that investment properly.
And again, if you're about normal, you have problems tracking and securing this investment, with many procedural gaps that can lead to sizeable inventory shrinkage.
"We estimate that for contact centers with more than 500 operators, inventory shrinkage can reach up to 15 percent a year -- and the cost of replacing that inventory is a direct hit to the bottom line," says Neil Hooper, Senior Manager of Contact Center marketing for Plantronics.
Putting in place a few straightforward policies and introducing simple procedures can reduce shrinkage and increase efficiency by a substantial margin, Plantronics advises.
For instance, how's your Contact Center headset inventory tracking? If you're like most, it's a, well, let's say "haphazard" process: Broken Contact Center headsets waiting to be repaired, for example, are often kept in a variety of boxes tucked in closets or under desks.
Rounding up those Contact Center headsets and getting them shipped back to the manufacturer becomes a time-consuming chore that often gets put off too long. Warranties quietly expire.
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