The Indian BPO and the call center sector has been instrumental in India’s economic growth, according to research recently conducted by IQPC, which found that it was responsible for adding five million jobs and $15 billion in revenue.

“India’s diversity, flexibility, strategic location, educated workforce and technical expertise have attracted global players to outsource their support and customer service operations to the country, despite stiff competition from countries like the Philippines,” the research found.

The International Quality and Productivity Center provides practical conferences, large-scale events, topical seminars and in-house training programs, aimed at “keeping business executives up-to-date with industry trends, technological developments and the regulatory landscape,” company officials say. IQPC produces more than 1,800 events annually around the world, and continues to grow.

To maintain this position, which the research characterizes as a global leader in the call center industry, and to retain existing client bases, “strengthening infrastructure and using the latest technologies are top priorites for Indian call centers,” the study found.

Read more here.

…

Want to know how to select the right furniture for your call center? Interior Concepts has six things to keep in mind:

Look for a furniture company that has experience working with contact centers. Seek a partnership with a company that will allow you to work with the same group of people regardless of your center’s location. This can best be accomplished through a direct relationship with the furniture manufacturer if they provide this type of service. Design expertise in the call center market can create a more productive space.

Get the very best use of space by maximizing all available square footage. How can furniture design impact the bottom line when leasing or building space? The customer either directly or indirectly pays for every square foot of space that they use. Conversely, this means that every square foot of space not being used is money being wasted that can never be recovered. This translates into a ‘lost opportunity’ cost. Why pay for space that is not being used? Maximizing space = less space needed or more workstations in the same space.

Read more here.

…

Local unified communications specialist Zeacom “is hosting a series of events across the Tasman in coming weeks, to inform partners about the company’s new deal with Distribution Central and the efforts to expand its reseller network in Australia.”

So writes local -- here in New Zealand -- industry observer Vera Alves. Note to Northern Hemisphereans: The Tasman Sea is the body of water keeping Australia’s poisonous snakes, poisonous spiders and ‘Strines away from New Zealand.

Zeacom signed the partnership with Distribution Central in Australia earlier this month, Alves reports, adding that according to Stephen Sarjeant, Zeacom’s Australian country manager, the agreement is the result of the company’s move to “harmonize the market strategy with Avaya, who have also moved to a distributor model.”

Sarjeant “didn’t know how many resellers Zeacom currently has in Australia,” Alves says, but “says it has five or six key resellers for each of its technologies... Under the Distribution Central deal, Zeacom expects to increase specialised technical support to its Australian resellers of Zeacom Communications Centre (ZCC), while at the same time creating a direct presence in Queensland.”

Read more here.

…

It’s probably not debatable that businesses suffer huge costs from inaccurate, inconsistent, and duplicate data -- if yours doesn’t, go offer a thanks sacrifice to the gods of office efficiency today.

For the rest of us, the problem is nearly ubiquitous and difficult to resolve.

Pervasive’s Data MatchMerge provides a product to help with this problem, one which identifies potentially duplicate records and provides a means to rectify them with the intuitive Merge user interface.

This combination, company officials say, is “a means for identifying and resolving duplicate data problems.” They explain that the Pervasive Data MatchMerge offering “relies upon advanced and tunable algorithms for duplicate record identification, and uses Pervasive Data Integrator as the underlying technology platform. Pervasive Data Integrator provides an extremely powerful, yet easy to implement data standardization platform.”

Read more here.