All hail FleshEatingZipper.com and The Smartphone Manifesto! Forget the Occupy Wall Street kiddos, we are proposing Genuine Revolution! Unfortunately we can’t condense it all down to 140 characters, so try to stay with us as we hit the Manifesto’s high(er) points: First off, as Comrade Campbell has noted , mobile VoIP is a communication technology platform that people use to send and receive phone calls with the Internet connection on a mobile device. This varies from standard cellular service as the call is not being placed through the voice network. Instead, the call is being transmitted over the network of a third party mobile VoIP service provider.
Read more here.
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If you were looking for a sector of the economy not as affected by the Christmas season as, say, toy stores, take a look at b2b marketing.
In fact, not only does the Christmas season have markedly less of an impact on b2b marketers, according to Sara Ezrin, senior director-strategic services at Experian CheetahMail, some choose to even ignore it.
Bah humbug, indeed. Scrooge would be proud. Read more here.
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Often small and medium-sized businesses have trouble finding unified messaging products catering specifically to their situation. If you find yourself in that situation, you might want to take a look at OpenScape Office MX, offered through SoTel Systems reseller program.
Especially if, like most SMBs, you don’t have elaborate IT departments and like easy-to-install and maintain equipment.
As company officials say, yeah, it’s generally the case that open communication tools have been the preserve of big businesses. Resellers or distributors had no other recourse but to offer what amounted to bolt-on apps or traditional PBXes with only basic features and functions.
Read more here.
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Leonard Klie has written a hugely useful, detailed overview of ten practical steps you can take to rearchitect an underperforming contact center. It’s worth careful study by anybody contemplating such an undertaking.
Briefly summarized, the points Klie covers in (much) greater depth include: Start with the staff. Happy employees lead to happier customers, but the work in a contact center is often viewed as being "a small step above convenience store clerk," according to Paul Stockford, chief analyst at Saddletree Research. It takes a special type of person to work and thrive in that kind of environment, and too often the agents that companies hire are not the right matches for the required work.
Read more here.
