Cloud Contact Center Platforms, Kindle Customers Penguinless, Voice Management CRM Down Under, Wake Up!

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

Cloud Contact Center Platforms, Kindle Customers Penguinless, Voice Management CRM Down Under, Wake Up!

Isn’t capacity planning for cash and equipment a good idea? You’d think so, but you’d be outing yourself as a dinosaur, evidently.

According to LiveVox’s recent blog post, it’s time to keep an eye on “the ability of contact centers to get financing for capital investments like new technology” over the coming months, since as they see it, “corporate lending for capital improvements is still difficult to secure, especially in the small-to-medium business (SMB) space.”

Nobody knows when such funding is coming back, LiveVox says, warning that while “otherwise stable companies might be caught in macroeconomic forces when it comes to raising capital,” one option is to turn to LiveVox’s area of specialty, cloud contact center platforms.

Read more here.

Kindle’s library-style loan capability is one of the more attractive features of the Kindle, but it appears there are still some kinks to be worked out.

Penguin Group (USA), a sizeable publisher, has suspended putting e-editions of new books out for loan on the Kindle, citing “new concerns about the security of our digital editions," according to Penguin officials.

As PC Magazine explains, “Amazon formally launched its library book lending program in September, which allows Kindle and Kindle app users to borrow e-books from more than 11,000 libraries in the United States.”

Kindle users can search for the book they want on the library, check it out using a valid library card and select the "Send to Kindle" option, when they must sign in with their Amazon account.

According to the Associated Press, the publisher “did not cite any specific titles in its release and did not immediately respond to requests to clarify its security concerns.”

Read more here.

Never fear, Australia; better connection is a possibility.

According to the Eyre Peninsula Tribune recently, in the town of Kimba, South Australia, population 636, Kimba residents have been growing exceedingly frustrated over a lack of reliable phone systems.

“Devices connect and stay connected with good signal but the connectivity drops in and out constantly, sometimes for hours at a time, yet at other times connectivity remains reliable,” journalist Kerri Cliff writes noting that customers who have reported their issues have not been given a reason for the problems.

The issues hit wireless devices using the Next G network and includes NetworkGateway modems, USB modems and also mobile phones that have Internet capability, Cliff notes, recording for posterity at a certain “Kimba correspondent Kerri Cliff” was having connection issues while emailing stories and photos, findint it “frustrating,” asking those so afflicted to “contact Telstra support.”

Read more here.

I wonder if my editor’s trying to tell me something: “Here, David, we want you to do this article on seven different kinds of alarm clocks.”

Oooookay. Clocks. Cue the Coldplay.

It’s kind of difficult to do justice to how weird these alarm clocks are without seeing the pictures and demonstration videos that go with them. Yes, that’s right -- alarm clocks with demonstration videos. Hey when an alarm clock has wheels, what else did you expect but action shots?

Aforesaid clock falls into the “Wake you up like a hungry cat would if you weren’t allergic to cats” department. Clocky Alarm Clock lets you hit the snooze once, then jumps down from your nightstand and onto your floor, rolling around on wheels, alarm going the whole time, until you catch it and disable it.” Of course the alarm sounds like R2D2, so it might just fit in with whatever dream you’re having.

Read more here.

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