David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:


Jadu CRM, Fineos and IBM, Sage OnDemand in India, Strophe and Microsoft CRM, PBXpress, TriVium CRM

August 4, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is from the 1980 Dire Straits album, Making Movies:   The Alzheimer’s Society, a British care and research charity for people with dementia, and their families, has partnered with content management specialist, Jadu, to underpin the growth of its online infrastructure.   The first phase of the program includes moving the Alzheimer’s Society intranet to Jadu Intranet 2.0, creating a payments system for receiving donations online, and giving users the ability to find local services by integrating with a back-office database. The second phase of activity will tackle CRM integration and begin the process of rolling out local Web sites using Jadu Galaxies.

The charity provides services, information, guidance, and help through its network of 25,000 members across England, Wales, and Northern Ireland and won disability charity of the year at the 2007 Charity Awards in recognition of its campaign to drive the issue of dementia up the public and political agenda.

Promero ProStart CRM, StayinFront CRM 10, Hyfinity and Lagan, Saaspoint, BScaler 'Beyond CRM'

August 6, 2007

The news as of the first coffee this morning, and the music is Jimmy Buffett’s Living and Dying in 3/4 Time:   StayinFront, a vendor of enterprise-wide customer relationship management (CRM) products, has announced details of its flagship product’s newest version, StayinFront CRM 10.   Company officials say it “enables organizations to create the business model and application logic once,” and deploy the product “across multiple platforms, including LANs, WANs, Tablet PCs, and mobile devices.”   StayinFront’s advanced data replication and remote management technology lets users such as sales reps work with data even when they are not connected to a network.   New to StayinFront CRM 10 is an updated user interface with what company officials call a “fresh, contemporary appearance… which requires minimal training,” and is “optimized to make best use of device screens.”   A .NET framework-based application, StayinFront CRM 10 runs as a managed application using Microsoft’s Common Language Runtime. Visual Basic.NET is built into StayinFront CRM 10 for executing business application logic.   StayinFront CRM 10 is a “Smart Client” application, and is deployed across a WAN or the Internet using the “ClickOnce” deployment mechanism.

IFS Goes Mining, KPN Teams with IBM, SAS at Office Depot, 5square into Auto Sales, and more

August 7, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is the Talking Heads album Remain In Light:   IFS, a global enterprise applications vendor, has announced that Hecla Mining Company has signed a contract to implement IFS Applications at its Coeur d’Alene, Idaho headquarters, with plans to expand the implementation to all domestic and international facilities.   Hecla Mining Company finds, extracts, and markets precious metals. The company primarily explores and develops mineral properties and mines and processes silver, gold, lead and zinc.   “At our headquarters, we had been using a legacy system that had been custom programmed in the 1970s and 1980s.

CRM Leaders to Stay Oracle and SAP, Epicor and Microsoft, ProStar CRM Dialer, eWinery and Joss, SpeechCycle

August 23, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is a Rolling Stones iTunes shuffle:   Independent market analyst Datamonitor has released a report titled Decision Matrix: Selecting a CRM Vendor, assessing the strengths and weaknesses of leading CRM vendors. The report, estimating that global enterprise spend on CRM application licenses will hit $6.6 billion by 2013, finds that Oracle and SAP will continue to rule the roost… and that of the two, Oracle is the market leader.   “Although the CRM applications market is very competitive and there are plenty of players who can challenge the current leaders in specific circumstances, only two vendors, Oracle and SAP, can be considered as market leaders,” says Vuk Trifkovi, technology analyst at Datamonitor and author of the report.

Datamonitor has developed a methodology they call “Decision Matrix,” billed as “helping businesses select vendors based on their technology strength, reputation among customers, and impact in the market,” according to company officials. Conclusions are “based on a quantitative assessment of end user sentiment, the capabilities of the business intelligence products on offer and technology features.”

According to Datamonitor, both Oracle and SAP provide complete products replete with functionality, integrate CRM with new communication technologies and offer full flexibility of deployment options, from conventional on-premise, through to variations of hosted and on-demand products.

Having augmented its CRM product line through the acquisition of Siebel and PeopleSoft, Datamonitor notes, Oracle now commands an “incredible” portfolio of CRM products. The report finds that, “if executed well, Oracle’s ambitious maintenance and development roadmap should ensure a market leadership position.”   Oracle’s CRM offering will be “improved both through incremental best-of-breed feature cross-fertilization and its ambitious project of re-engineering completely new product based on its Fusion platform,” says Trifkovi.

The report finds that Chordiant, Infor, and Salesforce.com all offer good products, but lack certain elements to compete consistently with the leading duo.

CRM From iMagicLab, AMC Integrates Oracle and Siebel, Salesforce's Force.com, Opera Mobile Released, Volusion Offers CRM Tools, American Rugby

October 2, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is… well, I’d really rather not say, I… (“Come on, it’s okay, you’re among friends.”) Yeah, but some things are embarrassing to share publicly, you know? I mean it was high school and all, and, you know… (“Dave, you need to be honest here, we all have musical taste we’re not that proud of, go ahead and share, you’ll feel better.”) Well, okay, the music is Meatloaf’s Bat Out Of Hell. (“Meatloaf? Bat Out of Hell?

MagSuite's CRM and ERP, Crosby on TMOne Board, Ramco and Adani, Plexus and Software Idol, Maxymiser on Salesforce.com AppEx, Way Open for Springboks

October 8, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is the bell tolling for New Zealand's All Blacks and Australia’s Wallabies, two heavy favorites ushered out of the Rugby World Cup by France and England this weekend (if the French had played defense in 1940 the way they played it Saturday the Germans never would have gotten within 100 miles of Paris). It tolls for thee, Southern Hemisphere rugby dominance.   Maybe the pool round matches were such cakewalks for pre-tournament favorite New Zealand—Scotland fielded their reserves against the All Blacks in the pool match—they weren't ready for a tough match under pressure. First Coffee watched all four matches, a tough England exposed an overrated Australia fifteen and First Coffee is cheering for England, a most unfancied side when the tournament began, to confound everyone and beat South Africa in the final to win it for the second time in a row.   Realistically, though, the title's been gift-wrapped for the Springboks. They'll have to play better against Argentina than they did against Fiji, who scored two tries with a man in the sin bin.

Talisma CRM 7.2, Voila Hotel CRM, Salesforce and United Capital, Omnicom’s MangoMobile and Nissan, Saama and Boisvert

October 11, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Ornette Coleman’s The Shape of Jazz To Come:   Voila Hotel Rewards, a global, point-based frequent guest program intended for CRM at independent hotel companies, has welcomed Diagonal Hotels as its newest partner.   The brings together a worldwide network of four- and five-star hotels of independent groups under a single umbrella for a guest loyalty program. In addition to earning points for eligible spend and redeeming for complimentary night stays and room upgrades at participating hotels, Voila officials say “members will also enjoy special perks, such as member-only room rates, special welcome amenities, instant recognition, and multi-network airline mile exchange opportunities.”

For participating hotels, Voila offers CRM technology available at no cost. Through a Web-based portal, hotels can manage e-mail and direct mail marketing campaigns, access program performance reports, enroll members, and verify booked reservations linked to each member’s tier, details, and preferences.   Diagonal Hotels has two properties: In Barcelona, Hotel Alexandra, and in Granollers, Hotel Augusta, and an associated hotel in Sitges, Hotel Calipolis. It’s a member of Great Hotels Organization and a launch partner of Voila Hotel Rewards with its private-label program, Great Hotels Rewards.

Josep Antoni Martinez, Director of Sales of Diagonal Hotels, said for small independent hotel groups, “reaching out to the global market is a formidable task, given the limits of our resources.”

“Diagonal Hotels represents exactly the type of hotel company that Voila Hotel Rewards was created for,” said Marwan Ramadan, President EMEA for Voila Hotel Rewards.

CRM and SPM From Callidus, Salesforce.com Wins Awards, Students as Customers, for EMT Retain, Intelliworks and InsideTrack, TouchStar

October 19, 2007

  By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Kinky Friedman and the Texas Jewboys' “The Ballad of Charles Whitman.” Everybody sing along — “There was a rumor, about a tumor…”   Callidus Software, a vendor of Sales Performance Management products, has announced its commitment to developing several native, Web 2.0 Software-as-a-Service applications on salesforce.com's Force.com platform.   These applications will “extend the reach of the Callidus sales performance offerings to all salesforce.com customers with particular emphasis on small and medium enterprises,” the company's traditional market, according to Callidus officials.   The new on-demand platform, which was announced in September during salesforce.com's Dreamforce 2007 conference, will let Callidus customers deploy an array of sales performance management products at a lower cost. Callidus will unveil more details about its Force.com initiative in November.   Clarence So, senior vice president of marketing at salesforce.com, promised that Callidus' native SPM offerings “will be tightly integrated with our CRM products and will provide salesforce.com customers with a compelling offering.”   Earlier this year Callidus announced the availability of its TrueComp Suite on salesforce.com's AppExchange.

Microsoft CRM for Cedilla, Sage’s Accpac 5.4, Jenzabar’s New Direction, Opera Widgets, InQuira and Serena, Dynamics CRM Drops Price

October 24, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is Tom Waits’ Alice:   Çedilla Systems, a British vendor of Microsoft Dynamics-based software and part of Qurius NV, has announced it has supplied and installed a Microsoft Dynamics CRM based system for Genesis Communications, formerly part of the Dixons Stores Group.

Genesis is an independent business mobile and data service provider claiming over 28,000 business accounts and 125,000 handset subscribers, and a business dating back more than 10 years. It has partnerships with manufacturers and network providers.

Genesis will use the Dynamics CRM product to “consolidate all of its new business and sales information,” company officials say, adding that “this information was previously scattered across Genesis’s multiple UK sales territories and regional sales consultants.”   Genesis also has rather ambitious growth plans concerning acquisition of new customers and the provision of a growing portfolio of services — “the new CRM will be a key factor in achieving these goals,” Genesis officials say.

Adam Spurr, Sales & Marketing Director at Genesis Communications, said his company chose Microsoft Dynamics CRM from Çedilla partly because “we needed that system to be easy to work with — a familiar environment, which made Microsoft Dynamics CRM a clear choice thanks to the way it integrates with other Microsoft applications, particularly Outlook.” …   Sage Software has announced the availability of Sage Accpac Insight 5.4, a new version of its analysis and business intelligence tool for small and mid-sized businesses.   Designed for use and integrated with Sage Accpac ERP1 (enterprise resource planning), Accpac Insight uses key business data contained within Sage Accpac ERP.  

Soffront CRM at VoicePlus, LogicBright CRM, EDS and BSkyB, Simpson at Noble, Optimal EXensys in Dubai, Salesforce CRM's Benioff at Nikkei

October 27, 2007

By David Sims David at firstcoffee d*t biz   The news as of the first coffee this morning, and the music is a Beatles mix:   Soffront Software, Inc., a vendor of mid-market CRM software, announced that VoicePlus has adopted Soffront CRM to "track service tickets more effectively and invoice with greater accuracy and detail," Soffront officials say.   VoicePlus sells call processing systems and custom applications to various types and sizes of business.

VoicePlus selected on-demand Soffront CRM because "it offered a robust, Web-based product at an attractive price," according to Brad Eickman, VP of Operations, VoicePlus. "We wanted a product that allowed us to access and view our ticketing software from anywhere," he explained. "We also needed a system that could be easily customized to meet all of our needs, now and in the future."   Through the use of Soffront's Customer Portal, VoicePlus customers can access the Soffront application directly from the Web site. "Our customers can open tickets via the Web, in addition to the normal technical assistance call," said Eickman.

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