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David Sims
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IP Transit Services, E911 Components, E-Marketer Risk, Cisco's SBC

November 8, 2010

Does it pay to buy IP Transit instead of investing in your own international IP network? TeliaSonera thinks it does.

For one thing, TeliaSonera officials say, large-scale peering drives excessive costs. “While capacity prices have been stable or decreasing in most important markets, router prices have increased – making capital expenditure the dominating risk factor. The more peers, the more related equipment required, and the higher the capital expenditure.”

And if that’s not enough, there are the increased network management costs.

Speedflow in Africa, RadiSys' Arthur, Wind River, Mobile Carriers and LTE

November 8, 2010

Mobile carriers are currently developing next generation of networks to handle the huge increase in mobile traffic. Long Term Evolution, which you might have heard referred to as 4G, will most likely be the next-generation technology for both voice and data wireless transmission.

With the exception of the air interface, LTE is an all-IP network – taking advantage of and converging with IP network technology. The reason for the optimism is that LTE has some impressive capabilities:

It has support for multiple-input, multiple-output antenna technology, including 2x2 and 4x4 configurations. It also features 300 Mbps downlink and 150 Mbps uplink bandwidth when using 4x4 MIMO, with latencies of less than 5 ms.

Platinum Systems, Tigerpaw 11, Collab and Voxeo, Mobile VoIP Report

November 8, 2010

The mobile market is growing, worth something in the neighborhood of $500 billion in 2010. The strongest growth is posted by data services such as mVoIP, both on fixed and mobile networks, according to a new study, “The Mobile VoIP Market Report 2010-2015.”

Among other findings, the report says sales of Internet connections and data services on fixed networks will grow in 2010 by 7 percent, to around $250 billion. Mobile data services -- such as mVoIP -- “are posting even stronger growth” as well.

The report “outlines how the mobile VoIP market will evolve further during the next five years, ensuring that you are in the know when it comes to important decisions within the mVoIP industry,” company officials say.

And yes, of course there’s the obligatory social media angle: “The online social networks such as Facebook and Myspace have integrated mVoIP services to offer opportunities for development of third-party applications and software, as well as multimedia content and advertising. Facebook users for example currently send one billion IMs per day.”

Read more here.


Voxeo, a vendor of Unlocked Communications, and Collab, a European-based provider of OneContact, a contact center tool for hosted contact center providers, outsourcers and enterprise contact centers, have announced Collab has chosen Voxeo’s technology to deliver its contact center software.

“We selected Voxeo as the technology of our choice since it is the best, fully SIP-based IVR platform for VoiceXML and CCXML in the market, with very strong hosting capabilities,” explains Carlos Pedro Vasconcelos, Marketing & Business Development Manager at Collab.

Hosted PBX, 4G Broadband Webinar, Call Center Webinar, Faxing Webinar

October 24, 2010

The German company nfon AG is an ITSP providing hosted PBX services to the corporate market in Germany and other European countries.   Based in Munich, the company offers services for organizations of all sizes. Its value, company officials say, lies in "its ability to offer cost-effective telephony services to its customer base."
  Its users avoid both the capital costs of installing their own PBX and the overhead of managing that system.   The company's infrastructure and close association with a number of the backbone Internet providers means that users get VoIP links from any location using DSL Interconnections. The low cost of these links, company officials say, is "a key factor in controlling the overall service cost."   A hosted PBX service provided by nfon AG handles all internal and external communications. This includes communication with customers and suppliers and interoffice calls, and as company officials say, "these calls may run over the public Internet, so many of nfon's customers are demanding call encryption."   Read more here.
Going along with America's expansion of broadband penetration, it's imperative for operators to evaluate a host of technologies that can provide broadband services throughout the country, including rural areas.   Presenters included Kurt Schaubach and Ashish Sharma.

Address Verification, App Hosting Clarified, Salesforce.com and Ciena, Pier 1 CRM

October 24, 2010

One area where businesses continue to see significant budgetary waste is around inaccurate contact data - that's why address verification software is so important.   Of course your company doesn't do that. No reason at all for you to be reading this, right?

In August 2010, Experian QAS conducted a survey to better understand contact data perceptions, cleansing practices and accuracy levels. The report, "The Impact of Contact Data Quality," does a good job reviewing current thoughts on contact data quality and gives quality advice on how to clean and maintain company database. According to the survey, "nearly two out of three businesses find that between five and thirty percent of their marketing budget is wasted annually as a result of bad data."

Excerpts on six best practices for cleaning and maintaining your database:   Understand Your Database.

Virtual PBX, IVR Cheat Sheet, Hosted Contact Center Best Practices, Symbio VoIP

October 24, 2010

In the hosted PBX space, Virtual PBX "has added call recording to its palette of services at no charge for customers," accordingto industry observer Charlene O'Hanlon.

"This is the latest in a series of enhancements that Virtual PBX has rolled out this year," Greg Brashier, COO of Virtual PBX, told O'Hanlon, adding that "We've had requests for call recording from our client base and felt it was something a majority of our SMB clients could use. Since we innovated the entire hosted PBX space, we feel it is necessary to lead by example and continue to enhance the service."   According to O'Hanlon, call recording, Brashier said, can be a valuable training tool for customer-oriented staff such as contact centers and customer service departments: "This is where most of the demand originated. In particular, we've found that many call centers love this feature since it's a free and effective tool that allows them to improve company performance."   Companies "also can use the call recording feature to capture conference calls to listen to at a later date or for employees who were unable to attend. Also, call recording can be used for legal purposes," Brashier said.   In May, TMC's Brendan Read reported on the introduction of the Virtual PBX Open VoIP Peering service: "It allows the users of any SIP-compliant softphones or desktop phones to employ the firm's services," he said, adding that "the added versatility gives even fewer reasons to buy premise-based IP-PBXes and to keep clunky and cludgy PSTN boxes and Centrex solutions."   Read more here.
...   Yes, we all need the good ol' cheat sheet now and then, so Angel.com hasg raciously supplied you with the one you need for IVR.

WAN in Australia, ACRBO Endorsement, RedSky E911, Xelerated Design

October 24, 2010

Xelerated is a company working in providing processing technology for the networking industry, helping network equipment vendors build wire speed programmable carrier-class systems for prolonged product life times, streamlined R&D and accelerated time-to-market.   "Overall," company officials say, "Xelerated provides tools that make fixed and mobile broadband networks faster and more efficient."   The networking industry is currently undergoing a major shift with 10GE and soon 100GE interfaces enabling new systems that support significantly higher bandwidth, company officials say, adding that as fiber-based access and 3G move to 4G, "applications benefit from more bandwidth -- pushing network system vendors to develop equipment with much higher processing bandwidth and richer service densities."   Xelerated officials are pitching their products and know-how as tools which, when coupled with "a rich ecosystem of partners, can unleash the full power of Carrier Ethernet." Targeting metro Ethernet, unified fiber access, mobile backhaul and cloud computing systems, these data plane solutions can be customized to any vendor feature set.   Read more here.
...   Farmers Insurance Group includes home and auto insurers, and some 500 Farmers employees are served by the company's communications system at its service center in Aurora, Illinois. The facility consists of 100,000 square feet of office space covering three floors.
Recently Farmers encountered a new state statute requiring employers occupying more than 40,000 square feet to have advanced communications functionality so 911 centers would know the exact location of a caller, not just the building's address. Hearing this, Farmers "decided to go the distance," company officials said.   The company decided to ensure added protections for its staff - "and peace of mind for its managers knowing that their people and property would be able to receive an immediate response in the event of an emergency because its main telephone system would be properly equipped," company officials say.   Beyond advocating safety as an integral part of its service offering, this particular office had encountered some emergencies of its own. "In fact," company officials say, "the Illinois service center averaged one or two 911 calls each quarter.

EMEC Subsea Cable, Ingate's SIParator, APEX at ITEXPO, Telecom Best Practice

October 19, 2010

Draka Offshore officials have announced the 11,000 meters of 20kV subsea cable for the European Marine Energy Center has been delivered on time.   Draka's subsea power cables are produced from their newly expanded production facility in Drammen, Norway. The 11,000 meters of power cable weighing more than 300 metric tons was directly loaded from the factory to the C.S. Sovereign vessel owned by Global Marine Services.   "Because our factory is adjacent to a deepwater port, load out and logistics for these large projects is much simpler and efficient," explained Martin Dale, subsea product manager for Draka, in a press release. "The cable was taken directly from the factory and installed in the field," Draka added.   Stuart Baird, EMEC operations director, said, wave and tidal energy is "a source of renewable energy and a challenging environment for equipment and systems.

Verizon's DROID, Blue Coat Systems, Elster in Ecuador, SPOTbuild

October 19, 2010

In an announcement sure to tingle the legs of Star Wars aficionados everywhere, Verizon Wireless has announced that the limited edition DROID R2-D2 by Motorola will be available online and in select Verizon Wireless Communication stores beginning Sept. 30, 2010.   So if you see a line of people outside Verizon stores, and you wonder why none of them look like they get out much, that's why.   With a graphic design to look like the iconic Astromech Droid from the Star Wars Saga, Verizon officials say, the DROID R2-D2 by Motorola will be packaged in a custom box resembling carbonite and come with a Star Wars media dock and wired stereo headset.   Yes, men over the age of 40 will want this. They will purchase this. They will expect you to share in the joy with them the next time you have an IT question and can't avoid them.   Read more here.
  ...   Never let it be said TMC doesn't span the globe to bring you the news you need. This is your New Zealand-based reporter checking in with news from Ecuador that Elster has announced that Electrica de Guayaquil, the largest electric utility in Ecuador, has selected the Elster EnergyAxis Smart Grid for one of South America's first two-way advanced metering infrastructure deployments.   EDG, Elster officials say, "will rely on Elster's EnergyAxis to accelerate its billing process, more quickly respond to customer requests and reduce commercial losses."   EDG provides electric power services to more than 550,000 residents across Ecuador.

Intruder Detectors, Verint and Defacto, CRM at McCann, Redcom in Alaska

October 19, 2010

Makers of intruder detectors are emphasizing reliability enhancements these days, according to Global Sources, an industry journal. "A growing number of companies are adopting better signal processors and more powerful MCUs and ASICs to strengthen device intelligence and reduce interference."
  Infrared optics and microwave continue to be the dominant detection methods, it finds, adding that most manufacturers have mastered both technologies, "but invest in development work nonetheless to uplift quality and competitiveness." R&D, it finds, "is moving toward multisensors or hybrid detection techniques, intelligent signal processing, dynamic environment compensation and optical path optimization."   The more highly integrated designs are aimed at home and DIY users. The majority of units, Global Sources says, "have a compact form factor yet boast an all-in-one solution, including the PIR sensor, host controller, horn and other necessary devices such as a GSM autodialer. A plug-and-play option simplifies installation and debugging." Some suppliers have developed products with built-in cameras for video recording and remote surveillance.   Besides small and compact designs, housings are made to blend in with the environment.
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