David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

China tag

Drill down on China search:

2 result(s) displayed for China (1 - 2 of 2):

Understanding Call Center Metrics, CRM+ From Inside View, Pictures for 911 Calls,

Monet Software has been posting some good info about call center metrics, how to use them to set goals, what they mean, exactly. Take abandon rates. As Monet officials explain, that means the percentage of calls that hang up before...

CRM's Satuit on Inc. 5000, Bango Mobile Web Stats, ReachForce and Eloqua, Acumen and Mimosa, GyPSii in China

By David SimsDavid at firstcoffee d*t biz The news as of the first coffee this morning, and the music is dumb rock 'n' roll fun well done -- John Mellencamp's uh-huh. Mellencamp was so good when he didn't take himself seriously...
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