David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

business tag

Drill down on business search:

3 result(s) displayed for business (1 - 3 of 3):

Call Center Staffing, Telemarketing Report, Caller Rights, Call Center for Blind Employees

See if you agree with this statement: “The overwhelming majority of ongoing call center expense is related to staffing.”Of course you do. As officials of Monet Software noted recently, “optimizing the personnel resource is critical. Overstaffing results in needless spending...

Converting Customers, NetSuite Stock, Contact Center Outsourcing, Customer Trends

JSE-listed telecoms operator, Vox Telecom, is “making progress” converting its least cost routing (LCR) customers onto its own network.According to industry observer, Chanel de Bruyn, it’s happening as the lower interconnect rates come into play: “CEO Tony van Marken on...

Cellhut and Customers, On Hold, Contact Center Outsourcing, Callers' IVR Rights

Saying that they’re helping with “defining new ways to communicate with people through unlocked phones,” Cellhut officials have announced what they say are “the latest products on the market at some of the lowest prices available.”This combination makes Cellhut “the...
Featured Events