February 2009 Archives

In these economic times, application innovation that can positively impact customer service and revenues, or increase business effectiveness or decrease costs, are as important as ever.

One of the fundamental steps in achieving application innovation is to recognize that human delays slow business processes and that this costs enterprises real money. By decreasing or eliminating these human delays, enterprises can experience a significant and positive transformation by accelerating "time to X" -- time to decision, to revenue, to service, to support, to product; and by delivering increased business agility, accuracy, service velocity and business productivity.

The industry approach to this challenge is communications-enabled applications, which generally speaking allow
1) users to invoke UC functionality directly from within business application; and
2) business processes to directly initiate context-based UC communications triggered by some 'event'.

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Virus in Orbit

February 24, 2009 10:18 AM

Hyperconnectivity, as we all know, has a dark side in the form of new security threats. Now a computer virus (specifically the W32.Gammima.AG worm) has gone where no virus has ever gone before.... hitting laptops on the International Space Station.

This is a level 0 gaming virus intended to gather personal information.

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UC Where You Live

February 20, 2009 1:32 PM

I met yesterday with a number of customers of the regional branch of the Nortel user association (INNUA), and talked to them about our open UC solutions and the transformational nature of communications-enabled applications and business processes.

One attendee asked about the ability to invoke UC from within dashboards, since they were always open, and included corporate directory access and business related data.

I recalled a discussion I had with a CIO of a financial institution (a computer-centric world if there is one) who said "we run Sametime, but aren't interested in the Sametime client. We want UC to live in our email client"- a dashboard of a different sort.

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The industry has been talking about Software as a Service (SaaS) for almost a decade.

Now there's CaaS- Communications as a Service. CaaS is, I believe, going to be all the buzz for the next decade!

Why do I say this?

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4B + 1M = Hyperconnectivity

February 16, 2009 8:40 AM

The number of wireless phones worldwide just crossed the 4 billion mark. Maybe 10% of these are currently connected to the Internet, but this is going to go way up, led by developments from Nortel and others.

How about another milestone?

There are now 1 million industrial robots, with the highest density in Japan with 295 robots for every 10K workers in manufacturing. Roughly, a third of these are in the automotive industry (they may be on paid leave!). The next nearest countries are Singapore, South Korea and Germany, each with between 163-169.

Two radically different forms of connectivity--- one hyperconnected world.

Nortel and Microsoft Keep On Teaming

February 11, 2009 9:12 AM

Key capabilities announced earlier this week include "the availability of new context, which will enable richer collaboration capabilities such as location and presence features." What does this mean in practical terms for OCS customers. Let me give you two examples.

We can now offer increased safety of lone workers through active tracking and application-initiated communications, by enhance Microsoft OCS by combining application-initiated communication sessions and GPS-based location information. Consent-based tracking to monitor safety of remote worker (for example social workers entering a potentially hostile environment) through periodic password based updates, failing which an alert is sent to supervisor or law enforcement agency

We also enable employee and partner communication with the right people in real-time by allowing UC initiation from any phone number or email address on any web page or web-enabled app.

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ProCurve, Now Pro-Nortel

February 9, 2009 10:44 AM

John McHugh now heads Nortel's Data Networking Division. A few years ago, he was selected as one of 50 most powerful people in networking as the head of HP's ProCurve group , winning kudos for his well-rounded enterprise strategy, which encompassed convergence, wireless LANs, WAN access and more.

John clearly has his sights on getting us ahead of the pack as the clear alternative to the gorilla in data.

Nortel Customer Perspectives

February 6, 2009 8:36 AM

After ITExpo, I took the opportunity, while I was in Miami, to meet with three customers, two Nortel voice shops and one "very happy" Nortel data shop.

Let me share with you some sound bytes from the two CIOs and an IT Director, with whom I spoke.

"I now better understand Nortel's filing is a solution to a problem".
"Nortel is well positioned in these economic times with their investment protection story".
Striking an alliance with Microsoft was "Nortel's best move", and should really help us.
"I am interested in web.alive for e-learning environments", web.alive being a proof point of our continued focus on innovation

I came away understanding that these customers will be sticking with Nortel. Thank you.

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Global Crossing, Nortel and Microsoft

February 5, 2009 7:22 AM

than one thing in common with Nortel..

Like Nortel, Global Crossing is a strong advocate of SIP and has developed a suite of SIP trunking services.

And like Nortel, they are working with Microsoft. Under the Innovative Communications Alliance, we are continuing to work to transform communications towards a software-centric environment, while Global Crossing is stepping up to meet the trunking needs of enterprises embracing OCS 2007.

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Dispatch from ITExpo

February 2, 2009 7:30 PM

Earlier today, I presented in an ITExpo keynote session on UC. Surprisingly good attendance and some probing questions on mobility, converged networking , CEBP and the future of the desktop phone.

The theme of my talk was on Open UC.

I started by stating that Nortel was open for business, highlighting the fact that we are on track to deliver on the $300M, 10-year IPT contract with SSA.

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