The National Workers' Housing Fund Institute (Infonavit), a government mortgage provider with offices throughout Mexico, recently announced that a Nortel-Microsoft solution which will replace a number of non-Nortel PBXs with a software-centric UC solution built around OCS 2007.
Nortel's role? Professional services, the Nortel Communication Server 1000 and Secure Router 4134 both integrated with OCS, a Nortel Contact Center solution, and Application Gateways .
This will save an average of 30 minutes per employee per day and result in a payback of 13 months.
1. CIO's are looking for day one demonstrated business value from their investments.
2. The Nortel-Microsoft Innovative Communications Alliance (ICA) is alive and well and, with this win, has chalked up over 1200 wins.