Tony’s UC Best Practices

I was being interviewed by the press a while back and was asked about best UC best practices. That got me thinking and I came up with the following top ten:

Best Practice #1: Develop a Vision and Strategy for Enterprise Transformation. It’s no longer just about how work is done, but how business processes are organized and accelerated for increased effectiveness.

Best Practice #2: Develop a UC business case around how UC accelerates time to X (X= revenue, service, service, product, decision) and business processes in general. This requires you to engage with business owners to understand which user communities and application environments to target.

Best Practice #3: Converge telecom with the desktop for a unified client experience. The telecom and IT industries are converging, as are user expectations.

Best Practice #4: Get control of your mobility environment and drive for business advantage. The future is mobility, but your mobility costs are escalating.

Best Practice #5: Partner with suppliers that will help you unify your UC infrastructure. UC has to be about both client and infrastructure unification, for maximum benefit and lowest TCO.

Best Practice #6: Add multimedia applications to your UC system based on business opportunities. The core of any UC system is IM/presence and telephony, but rich collaboration comes through multimedia applications.

Best Practice #7: Address needs to accelerate key business processes through communications enabled applications. Human latency in existing processes is impacting customer service and increasing business costs.

Best Practice #8: Establish a SOA-based communications enablement environment that will improve agility, accuracy and speed. Vertically integrated single vendor systems will not deliver the agility you need.

Best Practice #9: Invest in critical network infrastructures to deliver consistent quality of experience for UC users and the new generation of applications. With growing enterprise reliance on UC and communications-enabled applications, you need to get the facts about performance, energy efficiency and TCO.

Best Practice #10: Partner with suppliers that have the strategic partnerships in place and the solution breadth and services to plan, deliver and operate solutions that best fit business objectives.

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