The industry has been talking about Software as a Service (SaaS) for almost a decade.
Now there's CaaS- Communications as a Service. CaaS is, I believe, going to be all the buzz for the next decade!
Why do I say this? CaaS is all about adding communication services, like conferencing, IM and video, into any online network service, whether for businesses or consumers. This includes social networking sites, online gaming, IPTV, as well as business-oriented SaaS offerings such as salesforce.com.
That's what Nortel's recently announced CaaS Transaction Broker is all about- initially targeting IBM's LotusLive, a new hosted social networking and collaboration service designed to help business customers maximize productivity.
How important is this for Nortel and its customers. According to Dell'Oro, Nortel is the worldwide leader in carrier VoIP and has maintained that position since 2002, having shipped over 100 million carrier IP voice and multimedia ports to over 320 carriers globally. So the opportunities are significant.