What struck me most about the series of announcements (spanning Vancouver and Vegas to Dubai) on recent Nortel wins in the hospitality industry is how hotels are aligning their technology investments with their visions for enhanced guest experience.
For example, the Shangri-La Hotel in Vancouver wants to provide easy access to personalized services - from messaging and mobility to room service and reservations - without allowing technology to intrude. For example, hotel management explicitly did not want to use color touch-screen phones, as these are viewed to impose on the peaceful, laid-back, 'no-tech' atmosphere of guest rooms.
The Palazzo Las Vegas recognizes that going green is as much about cost and technology as it is about meeting social expectations of their guests. The Palazzo has been recognized as the largest 'green' building in the world with a Silver LEED (Leadership in Environmental and Energy Design) Certificate from the U.S. Green Building Council.
The Bonnington Jumeirah Lakes Towers- Dubai is investing in providing efficient wireless Internet access and voice services throughout the hotel, making staff readily available and reachable via a single number for rapid, responsive and personalized guest service.
These are leading the transformation of the hospitality industry with innovative technologies that can help enhance the guest experience, generate new revenues and improve operational efficiencies.