What struck me most about the series of announcements (spanning Vancouver and Vegas to Dubai) on recent Nortel wins in the hospitality industry is how hotels are aligning their technology investments with their visions for enhanced guest experience.
For example, the Shangri-La Hotel in Vancouver wants to provide easy access to personalized services - from messaging and mobility to room service and reservations - without allowing technology to intrude. For example, hotel management explicitly did not want to use color touch-screen phones, as these are viewed to impose on the peaceful, laid-back, 'no-tech' atmosphere of guest rooms.
The Palazzo Las Vegas recognizes that going green is as much about cost and technology as it is about meeting social expectations of their guests.
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