Web.alive Beyond e-Commerce

March 30, 2009 6:28 AM

I have previously highlighted the application of Nortel innovation in the form of web.alive in e-commerce applications, specifically as used by Lenovo in their e-Lounge virtual storefront.

But the applications of web.alive go well beyond e-comm environments.

We recently announced our first customer application in an e-learning environment, specifically with Virtual Heroes.

Virtual Heroes is best known for creating the US Army Game training platform and HumanSim, a medical training world (check out this ABC News video - it's a great example).

Orlando preview

March 26, 2009 12:36 PM

My last speaking engagement was a keynote at ITExpo in Miami.

At VoiceCon in Orlando next week, I'll be speaking in three sessions:
Monday, March 30, 2009 from 1:30 to 4:30 in a tutorial on UC vendors run by Marty Parker
Tuesday, 2:30 to 3:45 on a panel called Presence: Dial Tone of the Future?
Wednesday, 12:45PM to 1:15 in a Nortel session on our Open UC solutions.

At other times, I will be at the Nortel booth (#808) demonstrating web.alive, of which I have spoken often. Cool stuff.

Maybe we'll see you there. Please drop by.

Geoffrey Moore Perspectives

March 23, 2009 3:26 PM

I'm behind in my podcasts, but here's an interesting one I just listened to including an interview with Geoffrey Moore, of Crossing the Chasm fame. It comes from OCRIRadio and is over a year old, but still insightful.

Crossing the Chasm.jpg

Some interesting quotes (my paraphrasing):

His top 3 venture capital opportunities:

#1: "Clean technologies.... Green is no longer a cause, it's a market".

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Digital Detoxing

March 19, 2009 10:23 AM

A recent IDC study sponsored by Nortel found that the percent of respondents willing to send business text messages on vacation varied from 52% in China and 67% in the United Arab Emirates to 11% in Canada and 17% in Japan.

Another survey of city workers in the U.K. by CREDANT Technologies found that 83% plan to take their mobile phone or BlackBerry with them on vacation, while 65% plan to make contact with the office.

This may be just fine for you, but if you feel that you are suffering from cellphonitis, help is at hand.

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Greenroots is Nortel's new blog devoted to all things green!

Think Green on St. Patty's Day

March 17, 2009 8:10 AM

Back in August, I highlighted the walkstation. Now a potential competitor has emerged.

All you need is pedals to turn this slick ergonomic PC chair into a green-friendly workstation!


Nortel's Enterprise Surprise

March 12, 2009 10:42 AM

This is the title of an article by Tara Seals of Xchange, based on an interview she did with yours truly.

Thought you might be interested. If you're wondering about our partnership with Intel, this was in error in the article.

EnergyWise is Another Cisco Lock-in

March 9, 2009 2:20 PM

Previously, I highlighted three problems with Cisco's EnergyWise:
1) security vulnerabilities,
2) it's should be an app, and
3) it doesn't make Cisco switches any more efficient.

Now Art Wittmann has raised the very valid concern that it's proprietary to Cisco and its few partners. He observes "So if you happen to be a Cisco, Schneider, SolarWinds, or Verdiem shop--lucky you!" But if you're one of these and want to change, you have just been locked in. And if you're not one of these, you have just been locked out.

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Centralized or Distributed UC

March 4, 2009 10:03 AM

Centralization of IT resources has been the path to lowest TCO, whether we are talking about application processing, or data storage. Centralization provides higher utilization of servers and reduces server costs, reduces operations costs including power, staffing and management and provides increased agility to accommodate network changes (e.g. new sites, unexpected growth, site decommissioning).

But obviously both centralized and distributed IP Telephony are viable options.

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In these economic times, application innovation that can positively impact customer service and revenues, or increase business effectiveness or decrease costs, are as important as ever.

One of the fundamental steps in achieving application innovation is to recognize that human delays slow business processes and that this costs enterprises real money. By decreasing or eliminating these human delays, enterprises can experience a significant and positive transformation by accelerating "time to X" -- time to decision, to revenue, to service, to support, to product; and by delivering increased business agility, accuracy, service velocity and business productivity.

The industry approach to this challenge is communications-enabled applications, which generally speaking allow
1) users to invoke UC functionality directly from within business application; and
2) business processes to directly initiate context-based UC communications triggered by some 'event'.

Continue Reading...

Virus in Orbit

February 24, 2009 10:18 AM

Hyperconnectivity, as we all know, has a dark side in the form of new security threats. Now a computer virus (specifically the W32.Gammima.AG worm) has gone where no virus has ever gone before.... hitting laptops on the International Space Station.

This is a level 0 gaming virus intended to gather personal information.

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UC Where You Live

February 20, 2009 1:32 PM

I met yesterday with a number of customers of the regional branch of the Nortel user association (INNUA), and talked to them about our open UC solutions and the transformational nature of communications-enabled applications and business processes.

One attendee asked about the ability to invoke UC from within dashboards, since they were always open, and included corporate directory access and business related data.

I recalled a discussion I had with a CIO of a financial institution (a computer-centric world if there is one) who said "we run Sametime, but aren't interested in the Sametime client. We want UC to live in our email client"- a dashboard of a different sort.

Continue Reading...

The industry has been talking about Software as a Service (SaaS) for almost a decade.

Now there's CaaS- Communications as a Service. CaaS is, I believe, going to be all the buzz for the next decade!

Why do I say this?

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4B + 1M = Hyperconnectivity

February 16, 2009 8:40 AM

The number of wireless phones worldwide just crossed the 4 billion mark. Maybe 10% of these are currently connected to the Internet, but this is going to go way up, led by developments from Nortel and others.

How about another milestone?

There are now 1 million industrial robots, with the highest density in Japan with 295 robots for every 10K workers in manufacturing. Roughly, a third of these are in the automotive industry (they may be on paid leave!). The next nearest countries are Singapore, South Korea and Germany, each with between 163-169.

Two radically different forms of connectivity--- one hyperconnected world.

Nortel and Microsoft Keep On Teaming

February 11, 2009 9:12 AM

Key capabilities announced earlier this week include "the availability of new context, which will enable richer collaboration capabilities such as location and presence features." What does this mean in practical terms for OCS customers. Let me give you two examples.

We can now offer increased safety of lone workers through active tracking and application-initiated communications, by enhance Microsoft OCS by combining application-initiated communication sessions and GPS-based location information. Consent-based tracking to monitor safety of remote worker (for example social workers entering a potentially hostile environment) through periodic password based updates, failing which an alert is sent to supervisor or law enforcement agency

We also enable employee and partner communication with the right people in real-time by allowing UC initiation from any phone number or email address on any web page or web-enabled app.

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