Contact Center tag

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2 result(s) displayed for Contact Center (1 - 2 of 2):


Contact Centers As Precursors of UC

I recently attended a Nortel Contact Center Customer Advisory Council, involving a number of leading edge customers. This included companies from a diverse set of verticals: for example, a healthcare provider, a pharmaceutical, a retail bank, a global semiconductor tools... Full Story

Posted on October 10, 2008 8:05 AM


Service Agility Demands Openness

The focus of this blog is hyperconnectivity and the enterprise, and that has to include your customers. Matt Clark, a Principal with Deloitte Financial Advisory Services, had an interesting perspective. What he observes is that consumer experiences with mobile apps... Full Story

Posted on July 15, 2008 7:37 AM

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