contact center tag

Drill down on contact center search:

2 result(s) displayed for contact center (1 - 2 of 2):

Contact Centers As Precursors of UC

I recently attended a Nortel Contact Center Customer Advisory Council, involving a number of leading edge customers. This included companies from a diverse set of verticals: for example, a healthcare provider, a pharmaceutical, a retail bank, a global semiconductor tools...

Posted on October 10, 2008 8:05 AM

Service Agility Demands Openness

The focus of this blog is hyperconnectivity and the enterprise, and that has to include your customers. Matt Clark, a Principal with Deloitte Financial Advisory Services, had an interesting perspective. What he observes is that consumer experiences with mobile apps...

Posted on July 15, 2008 7:37 AM

1

Search


Recent Entries

Recent Comments

Yearly Archives

'07 '08
 

Categories

Around TMCnet Blogs

  • Communications and Technology Blog - Tehrani.com:
    Avatars: The Cursor in Communications 2.0
  • First Coffee:
    CRM for IDOX, Neolane's Marketing Automation, SugarCRM Webcast, Agresso and Sabre, Webalo
  • Greg Galitzine's VoIP Authority Blog:
    TelcoBridges at WiMAX World
  • VoIP & Gadgets Blog:
    Ultimate Ears -- Very Sweet ...
  • Communications and Technology Blog - Tehrani.com:
    HTC WiMAX-Based T8290 Comes to Russia
  • First Coffee:
    CRM Training for Infusionsoft, OneSource in Europe, StrongMail and Marketo, Griffin and ReachForce, Kintera Support, NetSuite
  • Greg Galitzine's VoIP Authority Blog:
    Nokia: Out of UC, In with Touch-Screen Phone
  • VoIP & Gadgets Blog:
    Triple Play Moving to Quintuple Play?

    • Latest Whitepapers

  • The PBX Is Dead. Long Live the Integrated Communications System (ICS)
  • Best Practices for Voice Network Utilization
  • The Path to a Needs-based 9-1-1 Network
  • Signaling System 7 (SS7) Pocket Guide: Exclusive reference guide for SS7 signaling professionals
  • SIP Pocket Guide: Exclusive reference guide for Session Initiation Protocol (SIP) professionals
  • SIP Signaling and Session Control Part 1: Upgrading the Next-gen Network
  • Key Performance Indicators (KPIs): Leveraging signaling-based KPIs to optimize the network and improve the business
  • Mobile Security: Malicious attached are just around the corner. Are you protected?
  • Mobile Advertising: The Next Great Revenue Opportunity
  • Mobile Unified Communications: Delivering on the Promise of FMC Seamless Mobility