I met yesterday with a number of customers of the regional branch of the Nortel user association (INNUA), and talked to them about our open UC solutions and the transformational nature of communications-enabled applications and business processes.
One attendee asked about the ability to invoke UC from within dashboards, since they were always open, and included corporate directory access and business related data.
I recalled a discussion I had with a CIO of a financial institution (a computer-centric world if there is one) who said "we run Sametime, but aren't interested in the Sametime client. We want UC to live in our email client"- a dashboard of a different sort.
Continuing along, I discussed the opportunity to deliver appropriate UC functionality to information workers (in many bank, tellers don't have access to email- it's a distraction), who live in a small number of key applications, and to service workers who don't have computers at all (or have a handheld device that is designed to do a few role-related functions- e.g., a barcode scanner running price check and inventory apps in a retail environment).
What do these three cases have in common (dashboards, UC in email clients, UC for info and service workers) have in common. While I am quite happy working with my UC client, they are all examples of users wanting to simply access UC where they live, and not have additional clients/complexity imposed on them.
How can this be achieved? Communications integration software available as a solution or as a toolkit with adaptors to multi-vendor voice/video and data infrastructures and with the ability to integrate into your application environment whether based on Microsoft, IBM or HP or whatever.
We call it the Nortel Agile Communication Environment (ACE) and in addition to communications-enabling your business processes, it allows you to deliver UC where your users live.