Graham Francis : The SIP School
Graham Francis
| The SIP Blog is just that; with opinion and analysis on all things SIP in the world of VoIP

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Archives of all blog posts:
New site, test system and HTML5....!
Thanks Broadsoft!
the SIP Survey 2014 is out!
The doors are fully open at the WebRTC School
WebRTC School is LIVE..!!!!
the SIP Survey is out!
WebRTC School Pre-Registration now available
Cisco and The SIP School
Networking 4 VVoIP released into the wild!
USTelecom and The SIP School
SIP Sales training for 2012
SIP survey results are in..!!!
March madness!
Unified confusion - I think not!
The SIP School and OnSIP
The SIP Trunk Challenge - Winner!
SIP and FoIP
SIP Communication training for Sales and Marketing
The SIP Survey 2011
Enterprise Connect kept me in the dark
Enterprise Connect
Westcon links up with The SIP School
Networking 4 VoIP is now Bicsi recognised
Acme Packet and The SIP School™
SIP in Action @ ITEXPO - Come see us!
Webinar, hope you can make it...
Why the SSCA® ~ update..!
Learn how to Market and Sell 'SIP Trunking'.
The SIP School™ and the ITSPA become friends
Next up, UCEXPO in London
The SIP School™ speaks at ITEXPO
TeleMatrix and The SIP School Launch SIP Training Web Portal
SIP in Unified Communications
AudioCodes recommendation for The SIP School™
Brekeke partner with The SIP School™
SIP, a reality check
BICSI recognise The SIP School™
@MrSIP is a another Twitter Nut!
The SIP School's new SIP Training site - goes Live!
Mitel 'endorse' The SIP School
SIP and Skype, the Wedding's on!
Understanding SIP at UC Expo 09
SIP and Skype, will it ever be a happy union?
Why pay to Advertise?
Come and see us at Olympia
Panasonic choose The SIP School
SIP, Wifi and the iPod Touch - Testing Testing!
HTC beats the iPhone (for us anyway)
Into SIP? then join up!
Why the SSCA™
Android and SIP
Sightspeed on Linux
SIP Flanker
Free SIP Training
D-Link GVC-3000 SIP based Videophone
The SIP WIKI
Norping?
SIP/SIMPLE v XMPP debate rumbles on
Feed the world :)
Hitch Hikers guide to SIP
Mobiles to drive SIP
BIG shake-up for the DNS system
Sipgate and the iPhone
Sightspeed gets a foothold!
SIPit23 announced

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