Graham Francis : The SIP School
Graham Francis
| The SIP Blog is just that; with opinion and analysis on all things SIP in the world of VoIP

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Archives of all blog posts:
New site, test system and HTML5....!
Thanks Broadsoft!
the SIP Survey 2014 is out!
The doors are fully open at the WebRTC School
WebRTC School is LIVE..!!!!
the SIP Survey is out!
WebRTC School Pre-Registration now available
Cisco and The SIP School
Networking 4 VVoIP released into the wild!
USTelecom and The SIP School
SIP Sales training for 2012
SIP survey results are in..!!!
March madness!
Unified confusion - I think not!
The SIP School and OnSIP
The SIP Trunk Challenge - Winner!
SIP and FoIP
SIP Communication training for Sales and Marketing
The SIP Survey 2011
Enterprise Connect kept me in the dark
Enterprise Connect
Westcon links up with The SIP School
Networking 4 VoIP is now Bicsi recognised
Acme Packet and The SIP School™
SIP in Action @ ITEXPO - Come see us!
Webinar, hope you can make it...
Why the SSCA® ~ update..!
Learn how to Market and Sell 'SIP Trunking'.
The SIP School™ and the ITSPA become friends
Next up, UCEXPO in London
The SIP School™ speaks at ITEXPO
TeleMatrix and The SIP School Launch SIP Training Web Portal
SIP in Unified Communications
AudioCodes recommendation for The SIP School™
Brekeke partner with The SIP School™
SIP, a reality check
BICSI recognise The SIP School™
@MrSIP is a another Twitter Nut!
The SIP School's new SIP Training site - goes Live!
Mitel 'endorse' The SIP School
SIP and Skype, the Wedding's on!
Understanding SIP at UC Expo 09
SIP and Skype, will it ever be a happy union?
Why pay to Advertise?
Come and see us at Olympia
Panasonic choose The SIP School
SIP, Wifi and the iPod Touch - Testing Testing!
HTC beats the iPhone (for us anyway)
Into SIP? then join up!
Why the SSCA™
Android and SIP
Sightspeed on Linux
SIP Flanker
Free SIP Training
D-Link GVC-3000 SIP based Videophone
The SIP WIKI
Norping?
SIP/SIMPLE v XMPP debate rumbles on
Feed the world :)
Hitch Hikers guide to SIP
Mobiles to drive SIP
BIG shake-up for the DNS system
Sipgate and the iPhone
Sightspeed gets a foothold!
SIPit23 announced

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