We won another award! I say "we" very deliberately. Although the award names me, it's not about me. I spend my time blogging, emailing, chatting, texting and talking about Hosted VoIP, unified communications and CaaS -- and no doubt that's what drives the public notice. The reason I talk so much about this stuff is that Cypress and the people here give me so much to say.
I have railed for months -- long before I ever started this blog -- that the hosted VoIP marketplace is filled with providers that are nothing more than "two guys and a truck" looking to make some fast money with a bare bones product and the appearance of low cost. The key word in the last sentence is appearance.
Yes indeed. VoIP done badly has a low cost of entrance; it also has low reliability, low capability, low customer life cycle and a very low probability of a life span much longer than a shrew!
In the midst of all of the snake oil and used car salesmen giving this very viable business a very bad name, it takes a lot of courage and commitment to stake a claim to providing hosted VoIP and unified communications the way it is meant and needs to be provided. To not take the cheap and easy way, but rather to dedicate an entire organization to providing carrier-class IP Telephony and unified communications to enterprise customers whose very business depends on it.
Carrier-class unified communications starts with the design and implementation of a world-class network and the deployment of carrier-grade switching technology and cutting-edge unified communication platforms. It means investing in end-to-end automated provisioning in addition to testing, monitoring and deploying the systems and hiring the talented people to run and manage them. It takes a sales organization committed to education and evangelization about these technologies and not just trying to make a quick buck, a visionary product management team willing to ask "why not" and a marketing group that has a deep passion in spreading the benefits of hosted unified communications.
Finally, an award-winning communications solution requires service and operations teams committed to impeccable delivery, training and care of our products to our clients -- which is what you'll find in the people and technology at Cypress Communications. I say that not as a boast but with pride and confidence. How else would we be serving the likes of Pillsbury Winthrop and Ascensus - to name but a few - and stretching everyone's thought limits on how viable and scalable hosted unified communications really is. In the beginning, many hinted that hosted communications were only for the select few, the small companies with few, if any, resources of their own. And now we can proudly say that we support some of the biggest law firms and financial service organizations in the world. Enterprises with thousands of users rely on Cypress Communications and our carrier-grade network each and every day.
So forgive me for taking a moment to relish in our successes and our latest award. It's always nice to be noticed, and it's great to reflect on how good WE really are at what we do.
This is dedicated to the entire Cypress family. Well done gang; we are the best!
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