Paul King, president and chief operating officer of Aperio CI, took some time with me at the ITEXPO today to discuss Aperio CI and the industry as a whole before his roundtable panel discussion this afternoon.

He will participate in the "IP Contact Center State of the Market" at the CALL CENTER 2.0 portion of the Internet Telephony Conference & Expo scheduled for 2 pm.

The roundtable discussion with industry leaders promises to be a lively and informative session. In a departure from the usual conference "vendor-neutral" format, speakers will have the latitude to discuss specific products, and answer direct questions regarding marketplace drivers and competitive offerings.

"As Voice over IP communications is increasingly adopted by businesses and consumers, the need for reliable information and dependable, customizable web-based self-help solutions becomes increasingly more important,” says King. “The Call Center 2.0 program offers us an exceptional platform to share our insight into ways businesses can use these new technologies to enhance customer services, reduce costs and ultimately increase profitability."

Aperio CI is regarded as a provider of advanced analytics solutions that empower service providers to maximize revenue and profitability. The company applies proprietary software applications and techniques to a client’s complete transaction records, creating a detailed view of customer usage and/or purchasing behavior.