March 2008 Archives

Unified collaborative communications solutions player Polycom today announced the expansion of its relationship with Microsoft to include compatibility between Polycom's visual communications solutions and Microsoft Office Communications Server 2007.

Check out the full story in this TMCnet article.

As many loyal readers of this space can attest, one of my favorite topics is finding a workable definition for Unified Communications.

Art Rosenberg weighs in on that and more in this TMCnet article.

Art says “The industry has finally stopped touting just ‘VoIP’ cost savings for traditional legacy telephony and moved on to unified, multimodal and mobile business communication applications. That includes an emphasis on real-time messaging, instant voice and video conferencing, and communications enabled business process applications.”

Pure IP Unified Communications provider ShoreTel has released a news suite of applications the company says is designed to dramatically improve customer service while reducing the cost of deploying and maintaining high-performance inbound or outbound multimedia call center.

Here is the deal in a nutshell: ShoreWare Contact Center 4.66 is designed to support more simultaneous agents while offering several new features to enhance the customer experience. Such an execution will make it ideal for expanding mid-sized contact centers.

To find out the deal outside the nutshell read this TMCnet article

Mitel has announced the availability of the Mitel Communications Suite (MCS), which is a pre-integrated unified communications (UC) solution based on Mitel’s flagship 3300IP Communications Platform software and Sun Microsystem’s X4150 SunFire servers.

Wow, that really seems like a mouthful! To get a great breakdown of what this means and check out Greg Galitzine’s article here on TMCnet.com

Leveraging the IMM Platform

March 3, 2008 3:33 PM | 0 Comments

Zannel has launched an open API that will allow developers to leverage the functionality of its Instant Media Messaging (IMM) platform to create media-rich mobile applications, widgets and mashups.

Here is an interesting article on the subject.

For some time it has been popular to rant about the lack of a definition for the growing Unified Communication space. In fact, so much so that it has almost become cliché to say “there is no cohesive Unified Communications definitions.” Well, I’m not going to say it any more…. At least without providing concrete reasons for why I this is the case.

To read more about why check out this TMCnet article.

Quick summation: Part of the problem is that some obvious prerequisites for the UC vision have not been met from an open, standards perspective, i.e., “federated presence” across enterprise and service provider networks. The other part of the problem that scaresIP management is how to start a UC migration selectively, yet be “future-proofed” for the new capabilities that UC might offer, especially in a mobile, device independent world.

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