As many loyal readers of this space can attest, one of my favorite topics is finding a workable definition for Unified Communications.

Art Rosenberg weighs in on that and more in this TMCnet article.

Art says “The industry has finally stopped touting just ‘VoIP’ cost savings for traditional legacy telephony and moved on to unified, multimodal and mobile business communication applications. That includes an emphasis on real-time messaging, instant voice and video conferencing, and communications enabled business process applications.”