Pure IP Unified Communications provider ShoreTel has released a news suite of applications the company says is designed to dramatically improve customer service while reducing the cost of deploying and maintaining high-performance inbound or outbound multimedia call center.

Here is the deal in a nutshell: ShoreWare Contact Center 4.66 is designed to support more simultaneous agents while offering several new features to enhance the customer experience. Such an execution will make it ideal for expanding mid-sized contact centers.

To find out the deal outside the nutshell read this TMCnet article