December 2010 Archives

The end of the year is always a traditional time for looking back on the previous 12 months – and looking forward to try to prepare for what’s to come. Rather than just put down my ideas, I captured some of the thoughts from Aculab’s global team to see what they thought would be the technical trends to look out for. So, without further ado, here are Aculab’s top three predictions for communications technology in 2011:-

Cloud-based communications will continue to gain in importance

Cloud computing will continue to shake up the established way of doing things, both for operators and equipment vendors such as ourselves, throughout 2011.

Cloud communications – the use of someone else’s server hardware to host your platform – sounds ideal as it eliminates CAPEX and reduces OPEX, but brings with it new challenges for time sensitive voice communications. Continue Reading...
Irn-Bru cans
If there was always one, single, universal answer, we’d not have Pepsi, Coca-Cola and IRN-BRU; there would not be around 20 diverse, major religions or belief systems in the world; Android, iOS 4, Symbian OS and Windows Phone 7 would all be superseded by ‘Universal SmartPhone OS 2’, and we’d all dress the same – like the characters in Logan’s Run.

Thankfully, the world is full of heterogeneity and that applies also to the α-diversity in the communications marketplace. Unified communications (UC) does not mean uniform communications and there is a ‘business case for diversity’ beyond that which talks of the composition of the workforce. It’s called competition.

The hype regarding competition in today’s communications marketplace is all about the ‘cloud’ and if we are to believe that, businesses should be falling over themselves to implement UC or their contact centres or Web-telephony, in public or private cloud networks as if that was the solitary answer. The reality is somewhat different and enough to make any self-respecting evangelist utter a simple unitary philippic in exasperation. Continue Reading...

We're doomed!

December 3, 2010 8:24 AM | 0 Comments
Dads Army Frazier - doomed.png
“We’re doomed!” said Pte. Fraser in the cult BBC comedy, Dad's Army.

Well, that might be true if you’re concerned about global warming, the exhaustion of finite, carbon resources, the disappearance of tinority* languages like Busuu, the fact that the sun will burn out in around five billion years, or the B’ak’tun Cycle of the Mayans. For the rest of us, life goes on…

Ever since the last notional disaster of Y2K, which might just be a coincidence, we’ve been told that the days of the highly exclusive club of conventional telecommunications operators are numbered. The dismantling of the oligopoly and the resultant consumer freedom from practices that were based on over subscription and bundling were to herald a new dawn and sound the death knell for network providers.

However, the ‘unbundling’ of telecommunications services, despite its impact on the traditional, incumbent operators, hasn’t resulted in too many death throes. Continue Reading...

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Thursday

  • Aculab tweeted, "New Blog: 'The kiss of life for caller authentication' Ian Colville explores the benefits #voicebiometrics bring to caller authentication; how to address common challenges & how to deliver a #secure and efficient CX #VoiSentryhttp://ow.ly/fHAA50v11oB "

Today

  • Aculab tweeted, "If you're thinking about adding #voicebiometrics to your contact centre or customer service application, this guide will help with areas such as user enrolment, multi-factor authentication & handling identity claims #CustomerExperience #HearTheDifference http://ow.ly/Fdn150uYuc7 pic.twitter.com/RBOruUpV75"

Thursday

  • Aculab tweeted, "Welcome #VoiSentry from @aculab to the DevConnect Marketplace! VoiSentry is voice biometrics tech that enables speaker verification, cost-effectively, to virtually any telephony-based application. https://www.devconnectmarketplace.com/marketplace/aculab/voisentry …"

Saturday

Wednesday

Saturday

  • Aculab tweeted, ".@aculab voice #biometrics solution now ‘Avaya Compliant’https://www.biometricupdate.com/201906/aculabs-voice-biometric-solution-now-avaya-compliant …"

Monday

  • Aculab tweeted, "Lab-quality voice recordings can be used to accurately identify people diagnosed with Parkinson's disease. These researchers made these assessments more cost-effective and practical by using telephone-quality recordings: https://doi.org/10.1121/1.5100272 … @SomervilleOx @aculab @EdinUniUsherpic.twitter.com/ZoJ9ktJlnW"
  • Aculab tweeted, "Check out the FindBiometrics Directory where you'll find the leading solution providers for #financial, #enterprise, #government, #healthcare biometrics and more! @Neurotec @AimBrainHQ @innovatrics @aculab @AratekBio @Veratad http://ow.ly/V6eU50uyYeq pic.twitter.com/j9RFOgcvPt"

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