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Since the earliest days of VoIP when the term ‘IP telephony’ was commonly used to describe the new age method of making voice calls, there has been discussion of convergence. That is, between the old ways of providing business telephony services (telephone switches, PBX systems and copper twisted-pair to the desk), and the new approach where voice could be provided as ‘just another service’ on the corporate LAN.

VoIP had humble beginnings where it was seen as a way to get free calls, but with no expectation that the quality would be good or could be controlled. However, it has now come of age and can compete head-to-head with the PSTN and even surpass it in quality terms (with HD voice technology). The barriers to adoption have been coming down for VoIP, and Aculab systems are in place across a whole range of industry sectors supporting both TDM and IP-based traffic.

An example of just how IP-based applications can be rolled out to integrate with an existing TDM infrastructure can be found in a new Aculab case study from a UK city council. Continue Reading...
The Aculab team is now on its way to Miami Beach (where I hear it’s a balmy 75 degrees). I won’t be attending this time, as we need someone to hold the fort back in the UK (where the temperatures are still distinctly wintery).

Alan PoundIt is set to be an exciting event for us, as we are previewing our new cloud-based platform, Aculab Cloud. This is the brainchild of our CEO, Alan Pound, and he is speaking on two occasions on this topic. Make sure not to miss those sessions, or a chance to gain first hand knowledge of the Aculab Cloud offering at our booth.


Ian ColvilleMy colleague, Ian Colville, is taking the key product manager role this time around. Continue Reading...

Recent Comments

  • Houston CRM: Integrated communication is the new wave and it benefits any read more
  • los angeles unified communications: Having all types of communication integrated makes things so much read more
  • Kevin Rodak: http://www.youtube.com/watch?v=Eff7M9EZYPc Leaked military protoype test video ... lots of capability read more
  • Eddie Marietta: Extremely useful and informative article. I wish i can do read more
  • Erin Locknane: Stumbled into this site by chance but I’m sure glad read more
  • David: This is good information on FoIP, and you may want read more
  • Jules Turnner: Good job! read more
  • Ebonie Behrman: Awesome blog! read more
  • Aculab: Steve, Interesting scenario you have, and I am sure one read more
  • Steve Klinger: Hello Andrew, We have 14 offices across the world with read more

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Recent Activity

Thursday

  • Aculab tweeted, "New Blog: 'The kiss of life for caller authentication' Ian Colville explores the benefits #voicebiometrics bring to caller authentication; how to address common challenges & how to deliver a #secure and efficient CX #VoiSentryhttp://ow.ly/fHAA50v11oB "

Today

  • Aculab tweeted, "If you're thinking about adding #voicebiometrics to your contact centre or customer service application, this guide will help with areas such as user enrolment, multi-factor authentication & handling identity claims #CustomerExperience #HearTheDifference http://ow.ly/Fdn150uYuc7 pic.twitter.com/RBOruUpV75"

Thursday

  • Aculab tweeted, "Welcome #VoiSentry from @aculab to the DevConnect Marketplace! VoiSentry is voice biometrics tech that enables speaker verification, cost-effectively, to virtually any telephony-based application. https://www.devconnectmarketplace.com/marketplace/aculab/voisentry …"

Saturday

Wednesday

Saturday

  • Aculab tweeted, ".@aculab voice #biometrics solution now ‘Avaya Compliant’https://www.biometricupdate.com/201906/aculabs-voice-biometric-solution-now-avaya-compliant …"

Monday

  • Aculab tweeted, "Lab-quality voice recordings can be used to accurately identify people diagnosed with Parkinson's disease. These researchers made these assessments more cost-effective and practical by using telephone-quality recordings: https://doi.org/10.1121/1.5100272 … @SomervilleOx @aculab @EdinUniUsherpic.twitter.com/ZoJ9ktJlnW"
  • Aculab tweeted, "Check out the FindBiometrics Directory where you'll find the leading solution providers for #financial, #enterprise, #government, #healthcare biometrics and more! @Neurotec @AimBrainHQ @innovatrics @aculab @AratekBio @Veratad http://ow.ly/V6eU50uyYeq pic.twitter.com/j9RFOgcvPt"

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