This announcement came in this afternoon about a new computer self-support system:
New Software Transforms Tech Support
Syberfix Solutions is releasing Personal Online Support, a small-footprint software program that resides on the user's desktop and can instantly connect to a network of certified tech support helpdesks who can provide support and repair remotely and securely. From what I can tell, the remote support system is focused for the most part on basic repair issues, such as hardware, operating system, and networking.
Besides this personal product targeted at home and small business users, Syberfix also offers products for professional support providers that can include remote diagnostics, CRM tools and knowledge management capabilities.
AB -- 4/21/05
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Another remote support software package that has a small footprint and is very affordable for the small business and consultant market is one by 4RemoteSupport (For Remote Support) . It requires no installation input on the end user (target computer). It downloads from the website and just runs. It connects back to a support technician. The techs side is just as easy - no installation.
John West
Another remote support software package that has a small footprint and is very affordable for the small business and consultant market is one by 4RemoteSupport (For Remote Support) . It requires no installation input on the end user (target computer). It downloads from the website and just runs. It connects back to a support technician. The techs side is just as easy - no installation.
Chris Scanlon
http://www.computersupportcenters.com