An announcement arrived this morning from a new IP telephony and communications company, Traxi Technologies, started by former Winstar executive Lou Person. I should say that, although the company rep describes this as a new company, their release does quote Person as saying that Traxi has "already finished many successful implementations and has successfully improved the business performance for law firms, real estate companies, hedge funds, e-commerce companies and large national banks."
The release outlines a series of five new products and services offered by the company: VoIP Integration, Volcrum (a proprietary middleware product), IT Architecture, Help Desk & Monitoring, and Disaster Recovery & Business Continuity.
Traxis describes IT as its "founding competency," and they are positioning their expertise as a provider in the down-and-dirty work of integrating VoIP into enterprise systems such as CRM, call centers and back office.
Traxi's news release from today provides details and is available on TMCnet at:
Traxi Technologies LLC Introduces New Products and Services
Traxi's PR rep provided some additional information about the company and some recent projects in the form of a two mini-case studies, which I will quote below:
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In implementing the phone system, Traxi used ShoreTel phones and its own proprietary product, Volcrum -- a middleware product that ties enterprise phone systems into enterprise applications. Volcrum 's design allows it to integrate with almost any application, such as ACT!, FilemakerPro, and SalesLogix. Volcrum allows companies to easily track all inbound and outbound calls and can improve employee productivity and customer satisfaction. The Bank receives about 300 calls a day, and they use Volcrum for better record keeping.
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Diva Pup was a small but rapidly growing business. They were quickly outgrowing their existing IT infrastructure and their phone system just couldn't handle the ever increasing load. They installed a new, intelligent ShoreTel VoIP system and set up a call center. The call center was set up with features that most large organizations use (like agents, queues, messages between queue steps, etc.). In addition, they deployed a Microsoft windows network that had two key aspects to it. The network has layered security to protect business confidential data. Traxi Technologies also supported the network's front end with a website that had e-commerce capabilities. Currently, Diva Pup's entire new IT network and phone system are monitored by Traxi Technologies on a monthly basis.
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AB -- 5/9/05
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