Centergistic's New AgentView Adds Security to Performance Management

Performance management developer Centergistic Solutions today released Version 4.0 of its AgentView Enterprise product for contact centers, providing new Microsoft security features. Centergistic's complete announcement is available on TMCnet at:

Centergistic Solutions’ Announces Release of AgentView Enterprise Version 4.0 Performance Management

The new version of the platform attempts to decrease vulnerability of the product to malicious attack and intrusions.

Today's release also says that AgentView 4.0 "comes with enhanced graphics and more flexible layouts to create a high impact unified view of information that is more eye-catching and even easier to maintain." Centergistics uses a dashboard-type interface to integrate "data from various systems" and present "intelligent real time metrics and alerts to managers, supervisors and the workforce."

In writing about products, I like to check the company's Web site to look for illustrations that show what the product is like. I think this is particularly important for companies marketing software products. Purchasers need to be able to see what the user interface is like.

So I was disappointed when I visited Centergistic's Web site and found very little visual representation of the product. Sometimes this lack is due to paranoia -- someone in the company is afraid that the competition is going to learn too much about their product and somehow take advantage of their openness. More often, it is just lack of marketing resources and expertise. Nobody thinks to get good visuals up on the Web site, or nobody has time to do it.

In any case, it's pretty hard from the Centergistic Web site to get an idea what the user experience is like. I did find this one low-resolution graphic which gives some idea what Centergistic's interface is like:

AB -- 6/21/05