VoIP & CRM Blog TMC

Evaluating Self-Service Providers

May 17, 2005

Rich Tehrani alerted me to this useful and interesting site run by strategic advisory firm Allen Bonde Group (ABG):

SelfServiceScorecard.com

The site features a chart comparing 20 providers of self-service solutions ranked according to�four dimensions:

  1. Brand (market presence and reputation)
  2. Partnerships (for integration and implementation)
  3. Technology
  4. Delivery

In overall score, RightNow rates highest, with Knova running a close second.

AB -- 5/17/05




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